Senior Service Advisor

TN United Kingdom; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Service Advisor to join their BMW dealership in Bradford. This role emphasizes delivering exceptional customer service and maintaining high standards of professionalism. You will manage customer inquiries, oversee vehicle repairs, and work collaboratively with your team to meet objectives. With a focus on training and development, this position offers a supportive environment where you can thrive and advance your career. If you are a motivated individual with a passion for customer satisfaction, this opportunity could be your next step.

Benefits

Life Assurance

Pension Plans

26 Days Annual Leave

Flexible Working Policies

Paid Maternity Leave

Paid Paternity Leave

Training Programs

Colleague Referral Scheme

Service Rates for Friends and Family

Long Service Rewards

Qualifications

• Proven track record of high customer satisfaction.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Ensure high standards of courtesy and integrity with customers.
• Progress vehicle repairs and maintain effective communication.

Skills

Customer Satisfaction

Communication Skills

IT Skills

Teamwork

Relationship Building

Job description

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Senior Service Advisor - BMW Dealership, Bradford

As a Senior Service Advisor at our BMW dealership in Bradford, you will be responsible for delivering the highest level of customer experience. You will ensure that every aspect of the customer's visit is catered for in a positive and professional manner. We seek a driven, self-motivated, and friendly individual dedicated to providing an exceptional customer experience.

It is our ambition to make JCT600 the best place to work. This role offers a fantastic opportunity to advance your career within a business focused on your training and development, offering a flexible, supportive, and fun working environment where you can thrive.

Key Responsibilities:

• Ensure the highest standards of courtesy and integrity when interacting with customers and the public.
• Properly qualify and understand customer requirements, advising on estimated completion times and collection arrangements.
• Progress vehicle repairs through the workshop, maintaining effective communication with workshop control to meet vehicle completion times.
• Respond to customer inquiries via telephone, email, and in person, converting these into firm bookings.
• Communicate effectively to keep customers informed about the progress of repairs and servicing.
• Sell products, services, and repair work professionally, ensuring all objectives are met.
• Invoice completed work and handle payments as required.
• Work as part of a team to achieve departmental objectives and KPIs.
• Use dealer and manufacturer systems to capture data and maintain accurate records.

Qualifications:

• Proven track record of high customer satisfaction.
• A customer-centric approach with strong communication skills.
• Strong IT skills; experience with databases is desirable.
• Ability to work to targets, deadlines, and under pressure.
• Ability to build strong relationships quickly.
• A true team player.
• A valid driving license with no excessive penalties.

Benefits:

We offer:

• Competitive salary based on experience.
• Life assurance and pension plans.
• 26 days annual leave, increasing with service, plus bank holidays.
• Flexible working policies.
• Paid maternity and paternity leave.
• Training and leadership development programs.
• Colleague referral scheme worth up to £1000.
• Service rates for friends and family.
• Long service rewards and loyalty incentives.

Our Ambition:

At JCT600, we aim to be the best, not the biggest. We focus on delivering excellent customer service and supporting our colleagues' success. We value diversity, inclusion, and everyone's voice, fostering a supportive and welcoming environment. Join us and become part of the JCT600 family, where your journey matters.