Senior Service Advisor

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Senior Service Advisor at JCT600 Porsche Leeds

As a Senior Service Advisor at our Porsche dealership in Leeds, you will be responsible for delivering an exceptional customer experience. You will prepare thoroughly for customer visits, ensuring every aspect of their experience is positive and professional. We seek a driven, self-motivated, friendly individual dedicated to customer satisfaction.

At JCT600, our ambition is to be the best place to work. This role offers a great opportunity for career advancement within a business focused on your training, development, and a supportive, flexible, and enjoyable work environment.

Key Responsibilities

1. Maintain courtesy and integrity when interacting with customers and the public.
2. Understand customer requirements, advise on completion times and collection arrangements.
3. Coordinate vehicle repairs with workshop control to meet deadlines.
4. Respond to inquiries via phone, email, and in person, converting them into bookings.
5. Keep customers informed on repair and service progress through various communication channels.
6. Sell products, services, and repairs aligning with customer needs, achieving objectives.
7. Invoice completed work and process payments as required.
8. Collaborate with team members to meet departmental KPIs and objectives.
9. Use dealer and manufacturer systems for data entry and record maintenance.

Qualifications

• Proven ability to achieve high customer satisfaction.
• Customer-centric approach with strong communication skills.
• Strong IT skills; experience with databases is desirable.
• Ability to work under targets, deadlines, and pressure.
• Quick relationship builder.
• Team player attitude.
• Valid driving license with minimal penalties.

Benefits of Joining JCT600

We offer:

• Competitive salary based on experience.
• Life assurance and pension plans.
• Up to 30 days annual leave plus bank holidays.
• Flexible working policies.
• Paid maternity and paternity leave.
• Training and leadership development programs.
• Referral scheme worth up to £1000 per hire.
• Service rates for employees, family, and friends.
• Long service rewards and loyalty incentives.

Our Vision

At JCT600, we aim to be the best, not the biggest. We focus on delivering excellent customer and colleague experiences, respecting diversity, and fostering a supportive environment. We believe in clear expectations, trust, and valuing everyone’s voice. Being part of JCT600 means joining a family that values your success and growth.

We are committed to equal opportunity employment, supporting diversity and inclusion across all aspects of our work.