Senior Service Advisor

TN United Kingdom; Greater London; On-site; GBP 24,000 - 26,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Senior Service Advisor für die Aftersales-Abteilung. Diese spannende Rolle bietet die Möglichkeit, Ihre Karriere voranzutreiben, während Sie hervorragende Kommunikations- und Verhandlungskompetenzen einsetzen, um den Kundenservice zu maximieren. Sie werden für die professionelle Präsentation zusätzlicher Produkte und Dienstleistungen verantwortlich sein und sicherstellen, dass alle Kundenanfragen effizient bearbeitet werden. Wenn Sie eine positive Einstellung und Führungskompetenz mitbringen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten und einen echten Unterschied zu machen.

Qualifications

• Mindestens zwei Jahre Erfahrung als Service Advisor in einem Hauptdepot.
• Fähigkeit, technische Probleme klar zu erklären.

Responsibilities

• Maximierung der Serviceprofitabilität durch professionelle Verkaufstechniken.
• Bearbeitung von Kundenanfragen und Beschwerden.

Skills

Kommunikationsfähigkeiten

Verhandlungsgeschick

Organisationstalent

Fähigkeit zur Priorisierung

Positive Einstellung

Führungskompetenz

Job description

Senior Service Advisor - Aftersales Department

Our client is seeking a dedicated Senior Service Advisor for their branded Aftersales department. This role is suitable for experienced Service Advisors aiming to advance their careers.

Requirements:

• Excellent communication, interpersonal, and negotiation skills
• Highly organized with the ability to prioritize workloads
• A positive attitude and leadership by example
• Minimum of two years' experience as a Service Advisor within a main dealership

Key Objectives:

• Maximize service profitability using professional sales techniques
• Sell additional products, services, and repairs professionally
• Ensure customers are aware of all available products and services
• Assist customers with requests related to parts, vehicle sales, and repairs
• Maintain effective communication with sales, parts, and workshop teams
• Keep the reception area tidy and display materials current and professional
• Provide a presence at the service reception, addressing customer inquiries promptly
• Explain technical issues clearly, avoiding jargon or directing to appropriate staff
• Proactively update customers on work progress
• Notify customers when work is completed
• Handle customer complaints calmly and escalate to the Service Manager as needed

Responsibilities as a Senior Service Advisor:

• Follow correct procedures when issuing loan cars, including paperwork and obtaining driver’s licenses
• Document warranty work according to manufacturer and retail policies, obtaining customer signatures
• Comply with health, safety, environmental, and company policies
• Perform additional tasks as requested by the Service Manager

Compensation and Hours:

Basic salary: £24,000 - £26,000 with an OTE of £35,000+

Hours: Monday to Friday, 8:30 am - 6:00 pm, with Saturday mornings (8:30 am - 12:00 pm) on a rota (1 in 3 weeks)

Additional Information:

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