Senior Service Advisor

KPI People Ltd; Newbury; On-site; GBP 33,000 - 39,000; Full time

Job summary

A busy franchised main dealership is seeking a Senior Service Advisor to enhance their Aftersales team in Newbury. In this role, you will be the first point of contact for customers, ensuring they receive exceptional service and clear communication regarding their vehicle's needs. Your responsibilities will include managing customer interactions, completing necessary paperwork, and liaising with various departments to ensure smooth operations. If you have a passion for customer service and experience in the motor trade, this is a fantastic opportunity to join a dynamic team and contribute to a thriving dealership environment.

Benefits

Great Benefits Package

Qualifications

• 2 years experience as a Motor Trade Service Advisor is essential.
• Full UK Driving Licence is required for this role.

Responsibilities

• Meet and greet customers and explain vehicle work.
• Ensure accurate completion of paperwork and invoicing.

Skills

Customer Service

Motor Trade Service Advisor Experience

Communication Skills

Education

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

Senior Service Advisor - Newbury
Basic Salary - £33,000
OTE - £39,000
Great Benefits Package

Our client, a busy franchised main dealership in Newbury has the requirement for a Senior Service Advisor to join their successful Aftersales team.

Responsibilities

As a Senior Service Advisor your responsibilities will include:

1. Meet and Greet Customers.
2. Explain to customers the work due to be carried out on their vehicle.
3. Accurate completion of courtesy car insurance paperwork.
4. Calling customers with progress updates and advise of any work needed.
5. Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
6. Invoicing work carried out.
7. Invoice explanation and taking payment.
8. Quoting, introducing and selling of Service Plans.
9. Ensuring all Warranty paperwork is correctly completed.
10. Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

• 2 years Motor Trade Service Advisor experience
• Full UK Driving Licence

Desirable Requirements:

• Franchised Dealership Experience
• Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £33,000
On Target Earnings of £39,000
Great Benefits Package

Working Hours

Monday to Friday 8am - 6pm
Saturday Mornings on a Rota