Senior Service Advisor

Snows Group; Basingstoke; On-site; GBP 36,000 - 40,000; Full time

Job summary

An established industry player is seeking a Senior Service Advisor to enhance their customer service experience. This role involves being the primary contact for customers regarding vehicle servicing and repairs, ensuring they receive top-notch service and timely updates. The ideal candidate will possess strong interpersonal skills, a keen attention to detail, and a clean driving license. Join a dynamic team that values your contributions and offers competitive salaries, bonuses, and opportunities for professional growth. If you are passionate about delivering exceptional customer service in the automotive sector, this position is perfect for you.

Benefits

Company Car

30 Days Holiday

Discounted MOTs, Service & Parts

Life Assurance Benefit

Employee Assistance Programme

Pension Scheme

Development Opportunities

Recommend a Friend Bonus

Qualifications

• Experience in a customer-facing role is essential.
• Ability to plan, organize, and meet deadlines is crucial.

Responsibilities

• Serve as the main point of contact for customer inquiries and vehicle servicing.
• Manage documentation and customer records efficiently.
• Provide updates to customers on job progress and completion.

Skills

Customer Service Skills

Interpersonal Skills

Organizational Skills

Attention to Detail

PC/Web Literacy

Retail Automotive Service Experience

Education

Full Clean Driving Licence

Job description

Location: Basingstoke Region, Hampshire
Category: KIA - Basingstoke (SKB)
Vacancy Type: Permanent/Full Time
Salary: £36,000 - £40,000 OTE Competitive Salary (uncapped)

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Senior Service Advisor to join our fantastic Snows Kia based at Basingstoke.

Your day

As a Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiating documentation and maintaining customer records and follow-up systems.
• Providing customers with estimates, and notifying customers promptly when the work is complete.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.

Have you got what it takes?

• Highly developed interpersonal skills and able to demonstrate experience in a customer-facing role.
• Able to plan, organize self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• PC/Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

What is in it for you?

• Highly competitive salary and bonus scheme with use of company car.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part-time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependent – tool box insurance/company car scheme/uncapped earnings potential through commission or bonus structures.

Hours of work:

Mon - Fri: 08:00 - 18:00 (with 1 hour for lunch)
Saturday: 08:30 - 12:30 (1 in 3 rota)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.