Senior Service Advisor

TN United Kingdom; Basingstoke; On-site; GBP 36,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to join their dynamic team in Basingstoke. This full-time role offers the chance to lead a passionate team in a fast-paced environment, ensuring exceptional service delivery and operational excellence. Candidates should have a proven track record in similar roles, demonstrating strong leadership and customer service skills. This is a fantastic opportunity to further your career within a leading dealer group, where your contributions will make a significant impact on the team's success.

Qualifications

• 3+ years of experience in a similar role.
• Proven leadership skills and stable career progression.

Responsibilities

• Lead and motivate the team to achieve high standards.
• Oversee Service Department operations in the Manager's absence.
• Manage staff performance and resolve customer concerns.

Skills

Leadership

Customer Service

Team Management

Performance Monitoring

Job description

Job Opportunity: Assistant Service Manager / Service Reception Manager

Join our main dealer motor garage located in the Basingstoke area of Hampshire as an Assistant Service Manager / Service Reception Manager.

Salary: circa £36,000 OTE

Hours: Full-time (Monday to Friday: 8am to 6pm with 1-hour lunch; Saturday mornings as needed, 8am to 1pm in the absence of Service Advisors)

Responsibilities:

• Lead by example daily, demonstrating enthusiasm and passion to motivate your team.
• Resolve staff and customer concerns promptly and effectively.
• Oversee all aspects of the Service Department operations in the absence of the Service Manager.
• Challenge and drive the performance of front-of-house staff.
• Manage, coach, and motivate employees to maintain high standards.
• Monitor performance against targets.
• Ensure proper completion of Vehicle Health Checks, upsell conversions, and follow-up on unsold or deferred work.

About You:

• Preferably 3+ years of experience in a similar role such as Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager.
• Proven leadership skills and ability to represent the brand positively.
• Demonstrated stable career progression.
• Capable of balancing hands-on team support with departmental management in the Service Manager's absence.

This is a superb opportunity within an industry-leading dealer group.