Senior Service Advisor - Career Growth & Benefits

Vertu Motors plc; Birmingham; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Colleague Purchase Scheme

Pension Scheme

Enhanced Maternity & Paternity

Share Incentive Scheme

Job summary

Vertu Geely Kings Norton is seeking an experienced Senior Service Advisor to enhance their aftersales team. This role involves managing customer bookings, providing updates, and resolving queries while supporting a team of Service Advisors.

The position offers a competitive salary up to £36,800, a strong benefits package including 25 days of holiday, and opportunities for career progression. If you possess excellent communication and organizational skills, we encourage you to apply.

Qualifications

• Previous Service Advisor experience in a franchised dealership environment is ideal.
• Strong attention to detail and ability to thrive in a fast-paced environment.
• Proactive approach to customer service and relationship building.

Responsibilities

• Manage customer bookings and service enquiries.
• Provide updates throughout the repair or service process.
• Identify and recommend additional products and services.

Skills

Communication skills

Organizational skills

Customer relationship management

Job description

Vertu Geely Kings Norton is seeking an experienced Senior Service Advisor to enhance their aftersales team. This role involves managing customer bookings, providing updates, and resolving queries while supporting a team of Service Advisors.

The position offers a competitive salary up to £36,800, a strong benefits package including 25 days of holiday, and opportunities for career progression. If you possess excellent communication and organizational skills, we encourage you to apply.