Senior Service Account Manager - UK Parcel (Hybrid)

Vanderlande Manufacturing USA; Birmingham; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

28 days annual leave

Bupa Medical Cover

YuLife wellbeing membership

Career progression opportunities

Cycle to work scheme

Pension with Aviva

Achievers recognition platform

Job summary

Vanderlande is seeking a Senior Service Account Manager - Distribution (UK) to secure new business from existing and new customers while building long-term relationships. You will support service, upgrades, and lifecycle planning, managing obsolescence through retrofit and modification work, ensuring service delivery meets expectations, and evolving contracts to customer needs.

You will collaborate with the Sales Manager to develop innovative service solutions for new projects and drive upgrades

Qualifications

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification.
• Proven years of experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with the ability to build rapport with customers.
• Excellent social, communication, and stakeholder management skills.
• Driven to win, results-oriented, and hands-on in approach.
• Strong problem-solving abilities and proactive mindset.
• Previous experience in Service Account Management is a plus.
• Preferred knowledge of the UK Parcel market and customer operations.

Responsibilities

• Represent the customer internally with a strong customer-first mindset
• Develop and grow the UK Parcel service pipeline across existing and new sites
• Define life cycle strategies and manage large service contract renewals
• Drive upgrades and enhancements for existing installations
• Design service concepts for new sites (site-based or remote support)
• Identify and share sales leads from customer interactions
• Lead upgrade and enhancement opportunities and own the full service sales cycle
• Collaborate with the UK Parcel Service Manager on contract negotiations
• Manage bid processes and align with customer expectations
• Maintain proactive customer relationships through meetings and site visits
• Lead and motivate cross-functional teams to ensure successful outcomes
• Continuously seek improvement opportunities for internal teams and customers

Skills

Strong communication

Stakeholder management

Team collaboration

Results-oriented

Proactive mindset

Problem solving

Education

Degree in Business Administration

Engineering

Logistics

Comparable qualification

Job description

Vanderlande is seeking a Senior Service Account Manager - Distribution (UK) to secure new business from existing and new customers while building long-term relationships. You will support service, upgrades, and lifecycle planning, managing obsolescence through retrofit and modification work, ensuring service delivery meets expectations, and evolving contracts to customer needs.

You will collaborate with the Sales Manager to develop innovative service solutions for new projects and drive upgrades