Senior Service Account Manager - Parcel Solutions

Vanderlande Industries GmbH; Greater London, Birmingham; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Bupa Medical Cover

YuLife – Wellbeing membership with GP"

Cycle to work scheme

Pension with Aviva

Achievers recognition platform

Job summary

Vanderlande Industries GmbH is seeking an experienced Service Account Manager for Parcel customers in the UK, based in Birmingham or near London Heathrow with a hybrid work setup.

You will secure new business from existing and new customers, manage service delivery, lifecycle planning, and contract renewals, and lead upgrades and insights across sites, while building strong relationships and driving customer satisfaction.

Qualifications

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification.
• Proven years of experience in service sales/aftersales.
• Strong team player with the ability to build excellent rapport with customers.
• Excellent social, communication, and stakeholder management skills.
• Driven to win, results-oriented, and hands-on in approach.
• Strong problem-solving abilities and proactive mindset.
• Previous experience in Service Account Management is a plus.
• Preferred knowledge of the UK Parcel market and customer operations.

Responsibilities

• Represent the customer internally with a strong customer-first mindset.
• Develop and grow the UK Parcel service pipeline across existing and new sites.
• Define life cycle strategies and manage large service contract renewals.
• Drive upgrades and enhancements for existing installations.
• Design service concepts for new sites (site-based or remote support).
• Identify and share sales leads from customer interactions.
• Lead upgrade and enhancement opportunities and own the full service sales cycle.
• Collaborate with the UK Parcel Service Manager on contract negotiations.
• Manage bid processes and align with customer expectations.
• Maintain proactive customer relationships through meetings and site visits.

Skills

Customer relations

Contract negotiations

Service sales

Stakeholder mgmt

Team collaboration

Problem solving

Proactive mindset

Education

Bachelor's or equivalent in Business/Engineering/Logistics

Job description

Vanderlande Industries GmbH is seeking an experienced Service Account Manager for Parcel customers in the UK, based in Birmingham or near London Heathrow with a hybrid work setup.

You will secure new business from existing and new customers, manage service delivery, lifecycle planning, and contract renewals, and lead upgrades and insights across sites, while building strong relationships and driving customer satisfaction.