Senior Service Account Manager - Parcel Logistics UK

Vanderlande; Birmingham; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

28 days annual leave

Bupa Medical Cover

YuLife wellbeing membership

Cycle to work scheme

Pension with Aviva

Achievers recognition platform

Job summary

Vanderlande in the UK is seeking a Senior Service Account Manager - Distribution to secure new business from existing and new customers and manage service, upgrades and lifecycle planning for parcel operations.

You will lead life cycle strategies, drive contract renewals, and collaborate with cross-functional teams to deliver proactive service solutions across Birmingham and London Heathrow, with a hybrid work pattern.

Qualifications

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification.
• Proven years of experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with the ability to build excellent rapport with customers.
• Excellent social, communication, and stakeholder management skills.
• Driven to win, results-oriented, and hands-on in approach.
• Strong problem-solving abilities and proactive mindset.
• Previous experience in Service Account Management is a plus.
• Preferred knowledge of the UK Parcel market and customer operations.

Responsibilities

• Represent the customer internally with a strong customer-first mindset.
• Develop and grow the UK Parcel service pipeline across existing and new sites.
• Define life cycle strategies and manage large service contract renewals.
• Drive upgrades and enhancements for existing installations.
• Design service concepts for new sites (site-based or remote support).
• Identify and share sales leads from customer interactions.
• Lead upgrade and enhancement opportunities and own the full service sales cycle.
• Collaborate with the UK Parcel Service Manager on contract negotiations.
• Manage bid processes and align with customer expectations.
• Maintain proactive customer relationships through meetings and site visits.
• Lead and motivate cross-functional teams to ensure successful outcomes.
• Continuously seek improvement opportunities for internal teams and customers.

Skills

Service sales/aftersales

Team player

Stakeholder management

Communication

Proactive mindset

Problem solving

Service account management

UK Parcel market knowledge

Education

Degree in Business Administration/Engineering/Logistics or equivalent

Job description

Vanderlande in the UK is seeking a Senior Service Account Manager - Distribution to secure new business from existing and new customers and manage service, upgrades and lifecycle planning for parcel operations.

You will lead life cycle strategies, drive contract renewals, and collaborate with cross-functional teams to deliver proactive service solutions across Birmingham and London Heathrow, with a hybrid work pattern.