Senior Service Account Manager – Distribution (UK)

Vanderlande Industries; Coleshill Heath; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

28 days annual leave

Bupa Medical Cover

YuLife wellbeing membership

Cycle to work scheme

Pension with Aviva

Achievers recognition platform

Job summary

Vanderlande in the UK is seeking a Senior Service Account Manager – Distribution to secure new business from existing and new customers and manage service, upgrades, and life cycle planning. The role is hybrid in Birmingham or London Heathrow and reports to the Executive Commercial Director.

You will lead life cycle strategies, drive contract renewals and upgrades, and build long-term customer relationships across the UK Parcel market, coordinating with cross-functional teams to deliver value

Qualifications

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification.
• Proven experience in service sales/aftersales, ideally in logistics or technical services.
• Strong stakeholder management and communication skills.

Responsibilities

• Represent the customer internally with a strong customer-first mindset.
• Develop and grow the UK Parcel service pipeline across existing and new sites.
• Define life cycle strategies and manage large service contract renewals.
• Drive upgrades and enhancements for existing installations.
• Identify and share sales leads from customer interactions.
• Lead upgrade and enhancement opportunities and own the full service sales cycle.
• Collaborate with the UK Parcel Service Manager on contract negotiations.
• Maintain proactive customer relationships through meetings and site visits.

Skills

Service sales experience

Stakeholder management

Client relationship building

Proactive mindset

Education

Degree in Business Administration, Engineering, Logistics, or a comparable qualification

Job description

Job TitleSenior Service Account Manager – Distribution (UK)Job DescriptionReporting to: Executive Commercial DirectorLocation: Birmingham or London Heathrow (Hybrid)Contract Type: PermanentIntroduction To RoleAs a Service Account Manager for our Parcel customers , you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.Role ResponsibilitiesAs collaborate with the Sales Manager to develop innovative service solutions for new projects, with a clear path toward Sales Management. In short, if you are a self-motivated, proactive individual who enjoys the challenges and rewards of the Service business, then this is a job for you.Your responsibilities and activities will be:Represent the customer internally with a strong customer-first mindsetDevelop and grow the UK Parcel service pipeline across existing and new sitesDefine life cycle strategies and manage large service contract renewalsDrive upgrades and enhancements for existing installationsDesign service concepts for new sites (site-based or remote support)Identify and share sales leads from customer interactionsLead upgrade and enhancement opportunities and own the full service sales cycleCollaborate with the UK Parcel Service Manager on contract negotiationsManage bid processes and align with customer expectationsMaintain proactive customer relationships through meetings and site visitsLead and motivate cross-functional teams to ensure successful outcomesContinuously seek improvement opportunities for internal teams and customersRole Qualification and SkillsDegree in Business Administration, Engineering, Logistics, or a comparable qualificationProven Years of experience in service sales/aftersales, ideally in logistics or technical servicesStrong team player with the ability to build excellent rapport with customersExcellent social, communication, and stakeholder management skillsDriven to win, results-oriented, and hands-on in approachStrong problem-solving abilities and proactive mindsetPrevious experience in Service Account Management is a plusPreferred knowledge of the UK Parcel market and customer operationsWhat we offer28 days annual leave (excluding public holidays)Bupa Medical CoverYuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchersA challenging work environment with lots of opportunities of career progression.Cycle to work schemePension with AvivaAccess to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.Diversity & InclusionVanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.