Senior Parcel Locker Account Manager

Confidential; Huddersfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

Confidential in Huddersfield is seeking an Account Manager to lead a portfolio of parcel locker clients. You will act as the senior operational and commercial lead, ensuring client satisfaction, delivery performance, profitability and long-term relationship development.

Supported by an admin and helpdesk team, you will coordinate internal resources to deliver deployments and projects, from onboarding to ongoing operational support, ensuring the client expectations and strategic objectives are

Qualifications

• Proven experience in Account Management, Operations Management or Client Services.
• Experience managing major customer accounts within logistics, facilities management, infrastructure, retail rollout, technology deployment, or parcel locker operations.
• Strong commercial awareness and financial understanding.
• Excellent stakeholder management skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.

Responsibilities

• Act as the primary senior point of contact for assigned parcel locker clients.
• Build and maintain strong client relationships at operational and strategic levels.
• Conduct regular service review meetings and business update meetings.
• Manage client expectations and ensure agreed service levels are achieved.
• Identify opportunities to strengthen client partnerships and increase account value.
• Lead contract review discussions and support contract renewals and extensions.
• Manage escalations and ensure timely resolution of client concerns.
• Take full ownership of the operational and commercial performance of assigned accounts.
• Monitor KPIs and SLAs.
• Ensure account profitability through resource planning and cost control.
• Produce performance reports and dashboards for clients and internal stakeholders.
• Identify risks and trends impacting service delivery and implement improvements.
• Oversee installations, reactive works, relocations, upgrades, and site surveys for assigned clients.
• Coordinate across operations, project management, helpdesk, administration, warehouse, logistics, and supply chain.
• Ensure client requirements translate into actionable operational plans.

Skills

Account Management

Operations Management

Client Services

Logistics

Parcel Locker Operations

Commercial Awareness

Stakeholder Management

Analytical Skills

Excel

PowerPoint

Job description

Confidential in Huddersfield is seeking an Account Manager to lead a portfolio of parcel locker clients. You will act as the senior operational and commercial lead, ensuring client satisfaction, delivery performance, profitability and long-term relationship development.

Supported by an admin and helpdesk team, you will coordinate internal resources to deliver deployments and projects, from onboarding to ongoing operational support, ensuring the client expectations and strategic objectives are