Senior Field Service Engineer

Vanderlande Industries GmbH; United Kingdom; A distancia; GBP 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 28 days

Medical + Pension

Wellbeing membership

Cycle to work

Childcare salary sacrifice

Internal recognition platform

Descripción de la vacante

Vanderlande is seeking a technically skilled engineer to join the Mobile Service Team in the UK. You will deliver tele-support and on-site resolution for electro-mechanical systems in Material Handling Equipment, driving reliability and performance for customers across the UK.

You will coordinate maintenance activities, review daily performance, and develop strong customer relationships while ensuring safe and compliant service delivery across sites.

Formación

• City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
• Strong technical knowledge of electro-mechanical systems and controls.
• Proficiency in MS Office.
• Experience with Maximo (CMMS) desirable.
• Familiarity with PLCs and FSCs advantageous.
• Ability to analyse complex technical problems and implement solutions.
• Excellent communication and stakeholder management.
• Strong organisational and time management skills.
• Commitment to continuous improvement and professional development.

Responsabilidades

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support customers.
• Coordinate fault correction activities on MHE with operations managers.
• Review and monitor system performance daily and identify root causes.
• Maintain documentation and ensure compliance with Health & Safety regulations.
• Take accountability for Planned Preventive Maintenance (PPM).
• Participate in training initiatives to enhance team capability.
• Build and maintain customer relationships and partnerships with contractors.
• Foster collaboration with subcontractors and internal teams.
• Drive safety-first culture across activities.

Conocimientos

Maintenance mech/electrical

Electro-mechanical tech

MS Office

Maximo CMMS

PLCs & FSCs

Problem solving

Communication skills

Organisational skills

Continuous improvement

Educación

NVQ Level 3 / City & Guilds in maintenance

Herramientas

Maximo CMMS

Descripción del empleo

Reports to:Senior Team Leader

Location: UK Remote

Contract Type: Permanent

Introduction to Role

Vanderlande is recognised as one of the market leaders in efficient logistics automation for airports, parcels, and warehouses. Our solutions are designed to streamline operations and enhance efficiency across these crucial sectors.

As part of the Mobile Service Team with our Distribution domain, you will play a critical role in delivering technical expertise across electro-mechanical systems and system controls for various Material Handling Equipment (MHE). This includes proactive maintenance and fault-finding activities to ensure optimal system performance and reliability for our customers.

You will act as a technical lead, providing tele-support and on-site resolution for complex issues, while fostering strong customer relationships and driving continuous improvement in service delivery for our customers across the UK.

Role Responsibilities

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers.
• Coordinate operational fault correction activities on MHE in collaboration with operations managers.
• Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence.
• Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations.
• Take full accountability for Planned Preventive Maintenance (PPM) activities.
• Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability.
• Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors.
• Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams.
• Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders.
• Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency.
• Champion a safety-first culture, ensuring a safe working environment across all activities.

Role Qualifications and Skills

• You are in the possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
• Strong technical knowledge of electro-mechanical systems and system controls, including fault-finding and maintenance.
• Proficiency in MS Office applications is essential.
• Experience with Maximo (CMMS system) is desirable.
• Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous.
• Ability to analyse complex technical problems and implement effective solutions.
• Excellent communication skills to build trust-based relationships with customers and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
• Commitment to continuous improvement and professional development.

What We Offer

• 224 Hours holiday (28 days)
• Aviva Medical Cover & Pension
• YuLife – Wellbeing membership with fast access to GP appointments, health and wellbeing support, and rewards.
• Cycle to work scheme
• Yellow Nest childcare salary sacrifice scheme
• Access to Achievers – an award-winning internal recognition platform

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments to support your application.