Senior Account Manager, Parcel Locker Solutions

Principle Global; Huddersfield; On-site; GBP 38,000 - 55,000; Full time

Job summary

Principle Global is seeking an Account Manager in Huddersfield to oversee a portfolio of parcel locker clients. You will be the senior operational and commercial lead, coordinating internal resources to ensure seamless deployment and ongoing delivery across multiple accounts.

Responsibilities include client relationship management, performance monitoring, and driving profitability through effective resource planning and contract renewals.

Qualifications

• Proven experience in Account Management, Operations Management or Client Services.
• Experience managing major customer accounts within logistics, facilities management, infrastructure, retail rollout, technology deployment, or parcel locker operations.
• Strong commercial awareness and financial understanding.
• Excellent stakeholder management skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong analytical and problem-solving skills.
• Advanced Excel and PowerPoint skills.

Responsibilities

• Act as the primary senior contact for assigned parcel locker clients.
• Build and maintain strong client relationships at operational and strategic levels.
• Conduct service reviews and business update meetings.
• Manage client expectations and ensure service levels are achieved.
• Identify opportunities to strengthen client partnerships and increase account value.
• Lead contract review discussions and support contract renewals and extensions.
• Oversee all parcel locker related activities for assigned clients, including installations, reactive works, relocations, upgrades, electrical and civils works, site surveys.
• Coordinate activities across Operations, Project Management, Helpdesk, Administration, Warehouse, Logistics, and Supply Chain.
• Ensure client requirements are translated into achievable operational plans.
• Provide direction and support to the helpdesk and administration teams supporting assigned accounts.
• Ensure client queries, service requests, incidents and escalations are managed effectively.
• Monitor response times and service performance.
• Maintain high standards of communication and customer service.
• Ensure all administrative records, trackers, reports, permits and account documentation remain accurate and up to date.
• Support budgeting, forecasting and revenue planning activities.
• Monitor account profitability and identify opportunities for margin improvement.
• Review quotations and variations associated with account activities.
• Support invoicing activities and ensure commercial processes are completed accurately.
• Identify additional revenue opportunities through service enhancements and project opportunities.
• Identify opportunities to improve operational efficiency and customer experience.
• Drive process improvements across client accounts.
• Support the implementation of new systems, procedures and technologies.
• Share best practice across the wider account management and operations teams.
• Promote and maintain a strong health and safety culture.
• Ensure all activities are delivered in accordance with company policies and statutory requirements.
• Support the review of RAMS, permits, and compliance documentation where required.
• Escalate any compliance concerns immediately.

Skills

Account Management

Operations Management

Client Services

Stakeholder Management

Multitasking

Analytical Thinking

Tools

Excel

PowerPoint

Job description

Principle Global is seeking an Account Manager in Huddersfield to oversee a portfolio of parcel locker clients. You will be the senior operational and commercial lead, coordinating internal resources to ensure seamless deployment and ongoing delivery across multiple accounts.

Responsibilities include client relationship management, performance monitoring, and driving profitability through effective resource planning and contract renewals.