Strategic Account Manager – Parcel Locker Solutions

Ad Warrior Ltd; Huddersfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

Ad Warrior Ltd is seeking an Account Manager in Huddersfield to oversee a portfolio of parcel locker clients. You will act as the senior operational and commercial lead, driving client satisfaction, delivery performance and long-term relationships.

You will coordinate internal resources with admin and helpdesk support to ensure seamless deployment, ongoing operational support and contract compliance across accounts.

Responsibilities

• Act as the primary senior point of contact for assigned parcel locker clients.
• Build and maintain strong client relationships at operational and strategic levels.
• Conduct regular service review meetings and business update meetings.
• Manage client expectations and ensure agreed service levels are achieved.
• Identify opportunities to strengthen client partnerships and increase account value.
• Lead contract review discussions and support contract renewals and extensions.
• Monitor KPIs and SLAs, ensuring profitability through resource planning and cost control.

Job description

Ad Warrior Ltd is seeking an Account Manager in Huddersfield to oversee a portfolio of parcel locker clients. You will act as the senior operational and commercial lead, driving client satisfaction, delivery performance and long-term relationships.

You will coordinate internal resources with admin and helpdesk support to ensure seamless deployment, ongoing operational support and contract compliance across accounts.