Senior Scheduling & Operations Lead

TristoneNash Ltd; Eastleigh; On-site; GBP 27,000 - 36,000; Full time

Job summary

TristoneNash Ltd is seeking a scheduling coordinator to manage day-to-day scheduling and planning of essential services in Eastleigh, United Kingdom. You will balance customer needs with operational priorities and work closely with customers, operatives, supervisors and internal teams to keep services moving.

The role emphasizes strong organisation, decision-making, and a proactive approach to resolving issues, with a focus on delivering reliable, high-quality service.

Qualifications

• Experience in fast-paced scheduling/planning/operational environment.
• Strong organisational and time-management skills.
• Ability to make confident decisions and solve problems.

Responsibilities

• Coordinate and oversee scheduling to ensure appointments run efficiently.
• Support planners and help colleagues develop skills and confidence.
• Work with customers, operatives, supervisors and internal teams to resolve issues.
• Manage changing priorities and find practical solutions.
• Consider customer vulnerability when scheduling decisions are made.
• Maintain high standards of customer service and operational performance.
• Contribute to a positive, collaborative team environment.

Skills

Scheduling experience

Organisational skills

Time management

Decision making

Job description

TristoneNash Ltd is seeking a scheduling coordinator to manage day-to-day scheduling and planning of essential services in Eastleigh, United Kingdom. You will balance customer needs with operational priorities and work closely with customers, operatives, supervisors and internal teams to keep services moving.

The role emphasizes strong organisation, decision-making, and a proactive approach to resolving issues, with a focus on delivering reliable, high-quality service.