Facilities Coordinator: Scheduling & Compliance (3-Month)

Tristone Nash; Bracknell; Vor Ort; GBP 17.000 - 22.000; Teilzeit

Zusammenfassung

Tristone Nash in Bracknell is seeking a Facilities Coordinator to join a busy HomeCare team supporting Damp, Mould & Disrepair services. You will coordinate administrative processes and manage diaries to schedule, monitor and complete works efficiently.

The role requires strong organisational skills, experience in coordinating and scheduling, and excellent customer service; you will work with senior managers, surveyors and operatives to meet KPIs and SLAs while maintaining compliance and

Qualifikationen

• Experience of prioritising and managing workloads in a busy environment.
• Excellent communication and interpersonal skills.
• Strong administration and organisational skills.
• Proven track record delivering excellent customer service to customers, managers and other stakeholders at all levels.
• Good working knowledge of Microsoft Office programmes and database systems.
• Experience of raising, coordinating and scheduling jobs.
• Strong attention to detail and accurate record-keeping skills.
• Ability to analyse information and identify trends or areas for improvement.
• Excellent time management and the ability to meet deadlines.
• Collaborative approach and the ability to work effectively as part of a team.
• Proactive and solution-focused approach to resolving issues.
• Commitment to professional values, behaviours and high standards of customer service.

Aufgaben

• Take ownership of coordinating Operatives' diaries to ensure works are scheduled and completed efficiently within agreed KPIs and SLAs.
• Liaise with Senior Managers, Surveyors and Operatives to coordinate works and ensure requirements across all areas are met.
• Arrange customer appointments and maintain regular communication to keep customers informed of progress and any changes.
• Provide a high standard of customer service, particularly where repairs or disrepair matters may have potential legal implications.
• Coordinate Electrical, Gas, EPC, Asbestos and other relevant surveys and documentation.
• Ensure certificates and compliance documentation are current, accurately recorded and stored within the relevant document management system.
• Raise purchase orders and support the purchase ledger process in accordance with financial procedures.
• Work with Surveyors to raise jobs when required and liaise with subcontractors to support delivery.
• Monitor Work in Progress (WIP) and relevant dashboards to ensure jobs are scheduled according to priority.
• Analyse operational data and prepare reports for Assurance Team members, identifying trends and making recommendations for service improvements.
• Monitor outstanding actions and support the team in maintaining effective workflow and case progression.
• Provide general administrative support and undertake additional duties as required by line management.

Kenntnisse

Organisation

Communication

Customer service

Time management

Teamwork

Analytical thinking

Attention to detail

Problem solving

Tools

Microsoft Office

Database systems

Jobbeschreibung

Tristone Nash in Bracknell is seeking a Facilities Coordinator to join a busy HomeCare team supporting Damp, Mould & Disrepair services. You will coordinate administrative processes and manage diaries to schedule, monitor and complete works efficiently.

The role requires strong organisational skills, experience in coordinating and scheduling, and excellent customer service; you will work with senior managers, surveyors and operatives to meet KPIs and SLAs while maintaining compliance and