Healthy Homes Scheduler & Admin Coordinator

Tristone Nash; Eastleigh; On-site; GBP 25,000 - 31,000; Full time

Job summary

Tristone Nash is seeking a highly organised Healthy Homes Administrator & Scheduling Coordinator to join its Eastleigh team on a 3-month fixed-term contract. The role focuses on coordinating appointments, managing diaries for operatives and surveyors, and ensuring disrepair cases progress smoothly from inspection to completion.

You will be the main point of contact for customers, keeping them informed, managing expectations and helping resolve scheduling changes promptly.

Qualifications

• Excellent organisational and time-management skills.
• Able to manage multiple diaries and appointments.
• Strong written and verbal communication with customers and colleagues.
• Attention to detail and record keeping.
• Ability to meet deadlines and manage priorities.
• Calm and professional in challenging situations.
• Strong relationship-building with stakeholders.
• Takes ownership of tasks and follows through to completion.

Responsibilities

• Schedule inspections, repair appointments and follow-on works.
• Manage operatives' and surveyors' diaries.
• Keep customers informed about appointments, progress and changes.
• Support customers throughout the disrepair process.
• Coordinate activity across multiple disrepair cases.
• Liaise with customers, colleagues, surveyors, operatives, contractors and legal representatives.
• Ensure appointments and follow-on works are arranged efficiently.
• Maintain accurate records and update relevant systems.
• Monitor case progress and ensure actions are completed within timescales.
• Manage changes to schedules and resolve appointment-related issues.
• Support the wider team with administrative tasks as required.
• Ensure communications and records are accurate, timely and professional.

Skills

Organisational skills

Diary management

Customer communication

Attention to detail

Deadline management

Problem solving

Stakeholder relationship-building

Calm under pressure

Ownership of tasks

Team working

Job description

Tristone Nash is seeking a highly organised Healthy Homes Administrator & Scheduling Coordinator to join its Eastleigh team on a 3-month fixed-term contract. The role focuses on coordinating appointments, managing diaries for operatives and surveyors, and ensuring disrepair cases progress smoothly from inspection to completion.

You will be the main point of contact for customers, keeping them informed, managing expectations and helping resolve scheduling changes promptly.