Experienced Scheduling Coordinator

Adecco Portugal; Essex; On-site; GBP 27,000 - 33,000; Full time

Job summary

Adecco Group UK & Ireland is seeking an experienced Scheduling Coordinator to join their Dunmow operation in Essex. You will manage schedules for field engineers and technicians, coordinate customer bookings and ensure smooth delivery from start to finish.

Your role requires strong diary management, proactive problem solving and excellent communication with customers and internal teams to keep jobs on track and well organised.

Qualifications

• Experience scheduling engineers, technicians or field-based teams.
• Strong diary and workload management skills.
• Ability to coordinate multiple jobs simultaneously.
• Excellent customer communication and relationship-building.
• Confidence to make decisions when plans change.
• Highly organised with strong administrative abilities.
• Experience working across multiple departments.
• Ability to prioritise effectively in a busy environment.

Responsibilities

• Manage and coordinate busy daily and weekly schedules.
• Book and allocate customer jobs and resources.
• Schedule field engineers and technicians.
• Plan workloads based on location, availability and requirements.
• Organise travel routes between sites.
• Liaise with customers to arrange appointments and attendance.
• Provide updates to customers throughout the process.
• Ensure required information is obtained before work starts.
• Prepare job packs and paperwork as needed.
• Monitor jobs from booking to completion and adjust as required.
• Respond to changes, cancellations and urgent requests.
• Rearrange schedules when priorities shift.
• Coordinate with internal teams to ready work for execution.
• Maintain accurate records in internal systems.
• Follow up on outstanding actions and completed work.
• Proactively identify scheduling issues and resolve them.

Skills

Scheduling coordination

Diary management

Multitasking

Customer communication

Decision making

Organisation

Cross-department collaboration

Prioritisation

Proactive issue resolution

Job description

Experienced Scheduling Coordinator

Location: Dunmow, Essex
Contract: Permanent, Full Time

We are recruiting for an experienced scheduling coordinator to join a well-established and growing business based in the Dunmow area.

This is a key coordination position where you will take responsibility for planning and scheduling field based teams, organising customer appointments and ensuring jobs run smoothly from initial booking through to completion.

The Role

As an Experienced Scheduling Coordinator, you will act as an important link between customers, field based teams and internal departments.

Your responsibilities will include:

• Managing and coordinating busy daily and weekly schedules
• Booking and allocating customer jobs
• Scheduling field based engineers and technicians
• Planning workloads based on location, availability and job requirements
• Organising efficient travel and routes between customer sites
• Liaising with customers to arrange appointments and attendance
• Keeping customers updated throughout the process
• Ensuring relevant information is obtained before scheduled work takes place
• Preparing job packs and supporting documentation
• Coordinating site and job specific paperwork where required
• Monitoring jobs from initial booking through to completion
• Responding to changes, cancellations and urgent requirements
• Rearranging schedules and workloads when priorities change
• Liaising with internal departments to ensure work is ready to proceed
• Maintaining accurate records and updating internal systems
• Following up on outstanding actions and completed work
• Identifying potential scheduling issues and resolving them proactively
• Providing general operational and administrative support to the wider team

About You

You will ideally have:

• Previous experience scheduling engineers, technicians, contractors or another field based workforce
• Strong diary and workload management experience
• Experience coordinating multiple jobs simultaneously
• Excellent customer communication skills
• The confidence to make decisions when schedules change
• Strong organisation and administration skills
• Experience working across different departments
• The ability to prioritise effectively in a busy environment
• A proactive approach to resolving scheduling and customer issues

The Opportunity

This is an excellent opportunity for an experienced coordinator who enjoys being at the centre of a busy operation.

You will have ownership of schedules and workloads, working closely with both customers and internal teams to ensure jobs are organised effectively and delivered to a high standard.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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