Experienced Scheduling Coordinator

Confidential; Great Dunmow; On-site; GBP 26,000 - 36,000; Full time

Job summary

Adecco Group UK & Ireland is seeking an Experienced Scheduling Coordinator in Dunmow to manage line-haul and field-based schedules, coordinate customer appointments, and ensure smooth workflows from booking to completion.

You will serve as the crucial link between customers, field teams and internal departments, organising workloads, travel, and documentation while adapting to changing priorities and urgent needs.

Qualifications

• Experience scheduling field-based engineers/technicians/contractors or similar workforce.
• Strong diary and workload management experience.
• Experience coordinating multiple jobs simultaneously.
• Excellent customer communication skills.
• Confidence to make decisions when schedules change.
• Strong organisation and administration skills.
• Experience working across different departments.
• Ability to prioritise effectively in a busy environment.
• Proactive approach to resolving scheduling and customer issues.

Responsibilities

• Manage and coordinate busy daily and weekly schedules.
• Book and allocate customer jobs.
• Schedule field-based engineers and technicians.
• Plan workloads based on location, availability and job requirements.
• Organise travel and optimize routes between sites.
• Liaise with customers to arrange appointments and attendance.
• Keep customers updated throughout the process.
• Obtain required information before scheduled work.
• Prepare job packs and supporting documentation.
• Coordinate site and job paperwork as needed.
• Monitor jobs from booking to completion.
• Respond to changes, cancellations and urgent requirements.
• Rearrange schedules when priorities change.
• Coordinate with internal departments to ready work.
• Maintain accurate records in internal systems.
• Follow up on outstanding actions and completed work.
• Identify and resolve scheduling issues proactively.
• Provide general operational and administrative support to the wider team.

Skills

Scheduling coordination

Diary/workload management

Multi-job coordination

Customer communication

Decision making under changes

Organisation and administration

Cross-department collaboration

Prioritisation in busy environments

Proactive issue resolution

Job description

Experienced Scheduling Coordinator

Location: Dunmow, Essex
Contract: Permanent, Full Time

We are recruiting for an experienced scheduling coordinator to join a well-established and growing business based in the Dunmow area.

This is a key coordination position where you will take responsibility for planning and scheduling field based teams, organising customer appointments and ensuring jobs run smoothly from initial booking through to completion.

The Role

As an Experienced Scheduling Coordinator, you will act as an important link between customers, field based teams and internal departments.

Your responsibilities will include:

• Managing and coordinating busy daily and weekly schedules


• Booking and allocating customer jobs


• Scheduling field based engineers and technicians


• Planning workloads based on location, availability and job requirements


• Organising efficient travel and routes between customer sites


• Liaising with customers to arrange appointments and attendance


• Keeping customers updated throughout the process


• Ensuring relevant information is obtained before scheduled work takes place


• Preparing job packs and supporting documentation


• Coordinating site and job specific paperwork where required


• Monitoring jobs from initial booking through to completion


• Responding to changes, cancellations and urgent requirements


• Rearranging schedules and workloads when priorities change


• Liaising with internal departments to ensure work is ready to proceed


• Maintaining accurate records and updating internal systems


• Following up on outstanding actions and completed work


• Identifying potential scheduling issues and resolving them proactively


• Providing general operational and administrative support to the wider team

About You

You will ideally have:

• Previous experience scheduling engineers, technicians, contractors or another field based workforce


• Strong diary and workload management experience


• Experience coordinating multiple jobs simultaneously


• Excellent customer communication skills


• The confidence to make decisions when schedules change


• Strong organisation and administration skills


• Experience working across different departments


• The ability to prioritise effectively in a busy environment


• A proactive approach to resolving scheduling and customer issues

The Opportunity

This is an excellent opportunity for an experienced coordinator who enjoys being at the centre of a busy operation.

You will have ownership of schedules and workloads, working closely with both customers and internal teams to ensure jobs are organised effectively and delivered to a high standard.

If you are an experienced scheduler looking for a permanent position where you can take genuine ownership of the coordination process, we would be keen to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.