Experienced Scheduling / Technical coordinator

Adecco Portugal; Great Dunmow; On-site; GBP 21,000 - 30,000; Full time

Job summary

Adecco Group UK & Ireland is hiring an Experienced Scheduling Coordinator in Dunmow, Essex to organise field-based teams and bookings. The role is permanent and full-time.

You will manage busy daily/weekly schedules, book jobs, allocate engineers, plan workloads by location and availability, and keep customers updated throughout the process.

This central operation role offers strong cross-department collaboration and proactive problem-solving to deliver high service standards.

Qualifications

• Experience scheduling engineers, technicians or field workforce.
• Strong diary and workload management experience.
• Experience coordinating multiple jobs simultaneously.
• Excellent customer communication skills.
• Ability to adapt when schedules change.
• Strong organisational and admin skills.
• Experience working across departments.
• Proactive problem-solving for scheduling and customer issues.

Responsibilities

• Manage and coordinate busy daily and weekly schedules.
• Book and allocate customer jobs.
• Schedule field engineers and technicians.
• Plan workloads by location, availability and requirements.
• Coordinate site paperwork and job packs.
• Monitor jobs from booking to completion.
• Respond to changes, cancellations and urgent requests.
• Maintain accurate records in internal systems.

Skills

Scheduling

Diary management

Customer comms

Multitasking

Cross-department

Job description

Experienced Scheduling Coordinator

Location: Dunmow, Essex

Contract: Permanent, Full Time

We are recruiting for an experienced scheduling coordinator to join a well-established and growing business based in the Dunmow area.

This is a key coordination position where you will take responsibility for planning and scheduling field based teams, organising customer appointments and ensuring jobs run smoothly from initial booking through to completion.

The Role

As an Experienced Scheduling Coordinator, you will act as an important link between customers, field based teams and internal departments.

Your responsibilities will include:

• Managing and coordinating busy daily and weekly schedules
• Booking and allocating customer jobs
• Scheduling field based engineers and technicians
• Planning workloads based on location, availability and job requirements
• Organising efficient travel and routes between customer sites
• Liaising with customers to arrange appointments and attendance
• Keeping customers updated throughout the process
• Ensuring relevant information is obtained before scheduled work takes place
• Preparing job packs and supporting documentation
• Coordinating site and job specific paperwork where required
• Monitoring jobs from initial booking through to completion
• Responding to changes, cancellations and urgent requirements
• Rearranging schedules and workloads when priorities change
• Liaising with internal departments to ensure work is ready to proceed
• Maintaining accurate records and updating internal systems
• Following up on outstanding actions and completed work
• Identifying potential scheduling issues and resolving them proactivelyProviding general operational and administrative support to the wider team

About You

You will ideally have:

• Previous experience scheduling engineers, technicians, contractors or another field based workforce
• Strong diary and workload management experience
• Experience coordinating multiple jobs simultaneously
• Excellent customer communication skills
• The confidence to make decisions when schedules change
• Strong organisation and administration skills
• Experience working across different departments
• The ability to prioritise effectively in a busy environment
• A proactive approach to resolving scheduling and customer issues

The Opportunity

This is an excellent opportunity for an experienced coordinator who enjoys being at the centre of a busy operation.

You will have ownership of schedules and workloads, working closely with both customers and internal teams to ensure jobs are organised effectively and delivered to a high standard.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.