Senior Sales Support & Customer Success Coordinator

Confidential; Leicester Forest East; Presencial; GBP 27 000 - 33 000; Tempo integral

Resumo da oferta

Confidential in Leicester is seeking a proactive Sales Support Coordinator to join the team and support external stakeholders with quotations, pricing questions, and order processing. The role requires excellent communication, strong attention to detail, and the ability to manage multiple tasks efficiently in a fast paced environment.

This is a full-time permanent position with standard office hours Monday to Friday; no evenings, weekends, or bank holidays.

Qualificações

• Previous senior customer service experience is essential
• High attention to detail in a fast paced environment
• Enthusiastic and dynamic with proactive attitude
• Natural ability to build conversations quickly and effectively

Responsabilidades

• Maintain relationships with suppliers regarding purchasing, forecasting and respond to customer enquiries promptly and accurately
• Manage customer retention and loyalty through strong relationships
• Provide exceptional customer service and support as a Sales Support Coordinator
• Process sales orders including pricing, shipment dates and product delivery
• Coordinate with operations on delayed orders and inform customers
• Participate in management meetings and provide updates on SLA performance
• Handle invoice queries and ensure timely resolution
• Undertake other ad hoc duties as assigned by the manager
• Step up to assist the Manager when needed

Conhecimentos

Senior customer service

Attention to detail

Proactive attitude

Relationship building

Descrição da oferta de emprego

Confidential in Leicester is seeking a proactive Sales Support Coordinator to join the team and support external stakeholders with quotations, pricing questions, and order processing. The role requires excellent communication, strong attention to detail, and the ability to manage multiple tasks efficiently in a fast paced environment.

This is a full-time permanent position with standard office hours Monday to Friday; no evenings, weekends, or bank holidays.