Sales Support Coordinator

Confidential; Leicester Forest East; On-site; GBP 27,000 - 33,000; Full time

Job summary

Confidential in Leicester is seeking a proactive Sales Support Coordinator to join the team and support external stakeholders with quotations, pricing questions, and order processing. The role requires excellent communication, strong attention to detail, and the ability to manage multiple tasks efficiently in a fast paced environment.

This is a full-time permanent position with standard office hours Monday to Friday; no evenings, weekends, or bank holidays.

Qualifications

• Previous senior customer service experience is essential
• High attention to detail in a fast paced environment
• Enthusiastic and dynamic with proactive attitude
• Natural ability to build conversations quickly and effectively

Responsibilities

• Maintain relationships with suppliers regarding purchasing, forecasting and respond to customer enquiries promptly and accurately
• Manage customer retention and loyalty through strong relationships
• Provide exceptional customer service and support as a Sales Support Coordinator
• Process sales orders including pricing, shipment dates and product delivery
• Coordinate with operations on delayed orders and inform customers
• Participate in management meetings and provide updates on SLA performance
• Handle invoice queries and ensure timely resolution
• Undertake other ad hoc duties as assigned by the manager
• Step up to assist the Manager when needed

Skills

Senior customer service

Attention to detail

Proactive attitude

Relationship building

Job description

Sales Support Coordinator

Full-Time - Permanent

Hours: Monday to Friday Office Hours (No evenings, weekends or bank holidays)

Basic Salary: £30,000.00 Per Annum

Location: Leicester

Our very well established, multimillion pound turnover client, is looking for a highly dynamic and enthusiastic Sales Support Coordinator to join their team as a Sales Support Team and assist external stakeholders and provide quotations to commercial clients and volume based customers.

As a Sales Support Coordinator, you will:

• Maintain customer relationships with suppliers regarding the purchasing, forecasting and Respond to Customer enquiries efficiently and accurately within a timely manner as a Sales Support Coordinator


• Manage customer retention and loyalty through maintaining effective relationships as a Sales Support Coordinator


• Natural ability in providing an elevated level of exceptional customer service as a Customer Services Co Ordinator


• Sales order processing including pricing, shipment dates and product delivery.


• Liaise with operations regarding delayed orders and keep in close contact with Customers accordingly.


• Participate in management meetings and provide feedback and updates on SLA s.


• Coordinate and monitor invoice queries ensuring process times are adhered to as a Sales Support Coordinator


• Undertake other ad hoc duties and responsibilities for assigned by your manager


• Step up to assist the Manager when needed and required as a Sales Support Coordinator.

Sales Support Co Ordinator Candidate:

• Previous extensive experience within a Senior Customer Service role is ESSENTIAL


• High attention to detail within a fast paced and pressured environment


• An enthusiastic and dynamic personality with a highly proactive attitude .


• A natural ability to instantly develop a conversational relationship

Interviews: to be held ASAP

INDLEI