Sales Support Coordinator

Interaction Recruitment; Leicester; On-site; GBP 27,000 - 33,000; Full time

Job summary

Interaction Recruitment is seeking a Sales Support Coordinator for a well-established Leicester client. This full-time, permanent role supports external stakeholders, provides quotations to commercial and volume customers, and handles sales order processing including pricing and delivery dates.

You will maintain supplier relationships, manage customer inquiries, monitor SLA performance, coordinate with operations on delays, and support the manager as needed.

Qualifications

• Previous extensive experience in a senior customer service role is essential.
• Ability to maintain relationships with suppliers and customers in a fast-paced environment.
• Strong communication and problem-solving skills with a proactive approach.

Responsibilities

• Maintain relationships with suppliers regarding purchasing and forecasting.
• Respond to customer enquiries efficiently and accurately.
• Process sales orders including pricing, shipment dates and delivery.
• Liaise with operations on delayed orders and keep customers updated.
• Participate in meetings and provide updates on SLA performance.
• Coordinate invoice queries and ensure timely processing.
• Assist the manager as needed and step in when required.

Skills

Senior Customer Service

Attention to detail

Proactive attitude

Job description

Sales Support Coordinator

Full-Time - Permanent

Hours: Monday to Friday Office Hours (No evenings, weekends or bank holidays)

Basic Salary: £30,000.00 Per Annum

Location: Leicester

Our very well established, multimillion pound turnover client, is looking for a highly dynamic and enthusiastic Sales Support Coordinator to join their team as a Sales Support Team and assist external stakeholders and provide quotations to commercial clients and volume based customers.

As a Sales Support Coordinator, you will:

• Maintain customer relationships with suppliers regarding the purchasing, forecasting and Respond to Customer enquiries efficiently and accurately within a timely manner as a Sales Support Coordinator
• Manage customer retention and loyalty through maintaining effective relationships as a Sales Support Coordinator
• Natural ability in providing an elevated level of exceptional customer service as a Customer Services Co Ordinator
• Sales order processing including pricing, shipment dates and product delivery.
• Liaise with operations regarding delayed orders and keep in close contact with Customers accordingly.
• Participate in management meetings and provide feedback and updates on SLA’s.
• Coordinate and monitor invoice queries ensuring process times are adhered to as a Sales Support Coordinator
• Undertake other ad hoc duties and responsibilities for assigned by your manager
• Step up to assist the Manager when needed and required as a Sales Support Coordinator.

Sales Support Co Ordinator Candidate:

• Previous extensive experience within a Senior Customer Service role is ESSENTIAL
• High attention to detail within a fast paced and pressured environment
• An enthusiastic and dynamic personality with a highly ‘proactive attitude’.
• A ‘natural ability’ to instantly develop a conversational relationship

Interviews: to be held ASAP

INDLEI