Sales Support Coordinator

Confidential; Coalville; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Fantastic long term career prospects

State of the art office environment

Free car parking

5% pension

25 days holiday + birthday off

Job summary

Confidential in Coalville is seeking a Sales Support Coordinator to join the Sales Support Team. This full-time, permanent role offers a competitive salary and a structured, office-based environment with excellent benefits.

You will manage customer relationships, support quotations for commercial clients, and ensure timely order processing while coordinating with operations and finance. The ideal candidate has strong communication and a proactive approach to customer service.

Qualifications

• Extensive experience in a Senior Customer Service role.
• Excellent attention to detail in a fast-paced environment.
• Enthusiastic and proactive personality with strong conversational skills.

Responsibilities

• Maintain customer relationships with suppliers regarding purchasing, forecasting, and responding to enquiries.
• Manage customer retention and loyalty through proactive engagement.
• Provide exceptional customer service and handle sales order processing including pricing and delivery.
• Liaise with operations about delayed orders and inform customers accordingly.
• Participate in meetings and report on SLA performance.
• Coordinate and monitor invoice queries and support the manager as needed.
• Assist the Sales team with quotations for commercial and volume-based clients.

Skills

Customer service

Sales support

Communication

Relationship management

Job description

Sales Support Coordinator

Full-Time - Permanent

Hours: Monday to Friday 8.30am to 5.00pm (Early Finish on Fridays!)

Basic Salary: £30,000.00 Per Annum

Location: Coalville, Leicestershire

Benefits: Fantastic long term career prospects, state of the art office based environment, Free car parking, 5% pension, 25 days holiday + birthday off, Plus bank holidays

Our very well established, multimillion pound turnover client, is looking for a highly dynamic and enthusiastic Sales Support Coordinator to join their Sales Support Team as a Sales Support Coordinator and assist the team, external stakeholders in providing Sales support quotations to commercial clients and volume based customers.

As a Sales Support Coordinator, you will:

• Maintain customer relationships with suppliers regarding the purchasing, forecasting and Respond to Customer enquiries efficiently and accurately within a timely manner as a Sales Support Coordinator


• Manage customer retention and loyalty through maintaining effective relationships as a Sales Support Coordinator


• Natural ability in providing an elevated level of exceptional customer service as a Customer Services Co Ordinator


• Sales order processing including pricing, shipment dates and product delivery.


• Liaise with operations regarding delayed orders and keep in close contact with Customers accordingly.


• Participate in management meetings and provide feedback and updates on SLA s.


• Coordinate and monitor invoice queries ensuring process times are adhered to as a Sales Support Coordinator


• Undertake other ad hoc duties and responsibilities for assigned by your manager


• Step up to assist the Manager when needed and required as a Sales Support Coordinator.

Sales Support Co Ordinator Candidate:

• Previous extensive experience within a Senior Customer Service role is ESSENTIAL


• High attention to detail within a fast paced and pressured environment


• An enthusiastic and dynamic personality with a highly proactive attitude .


• A natural ability to instantly develop a conversational relationship

Interviews: to be held ASAP