Senior Sales Support & Customer Service Coordinator

Interaction Recruitment Group; Leicester; On-site; GBP 27,000 - 33,000; Full time

Job summary

Interaction Recruitment Group is assisting with a Sales Support Coordinator role based in Leicester. The position is full-time and permanent with typical office hours from Monday to Friday, offering a basic salary of £30,000 per annum.

The role focuses on supporting external stakeholders, providing quotations to commercial clients, and managing sales orders, pricing and deliveries while liaising with operations on delayed orders. Interviews are arranged ASAP.

Qualifications

• Previous extensive experience within a Senior Customer Service role is ESSENTIAL.
• High attention to detail within a fast paced and pressured environment.
• An enthusiastic and dynamic personality with a highly 'proactive attitude'.
• A 'natural ability' to instantly develop a conversational relationship.

Responsibilities

• Maintain customer relationships with suppliers regarding the purchasing, forecasting and Respond to Customer enquiries efficiently and accurately within a timely manner as a Sales Support Coordinator
• Manage customer retention and loyalty through maintaining effective relationships as a Sales Support Coordinator
• Natural ability in providing an elevated level of exceptional customer service as a Customer Services Co Ordinator
• Sales order processing including pricing, shipment dates and product delivery.
• Liaise with operations regarding delayed orders and keep in close contact with Customers accordingly.
• Participate in management meetings and provide feedback and updates on SLA's.
• Coordinate and monitor invoice queries ensuring process times are adhered to as a Sales Support Coordinator
• Undertake other ad hoc duties and responsibilities for assigned by your manager
• Step up to assist the Manager when needed and required as a Sales Support Coordinator.

Skills

Senior Customer Service

Attention to detail

Proactive attitude

Communication skills

Job description

Interaction Recruitment Group is assisting with a Sales Support Coordinator role based in Leicester. The position is full-time and permanent with typical office hours from Monday to Friday, offering a basic salary of £30,000 per annum.

The role focuses on supporting external stakeholders, providing quotations to commercial clients, and managing sales orders, pricing and deliveries while liaising with operations on delayed orders. Interviews are arranged ASAP.