Senior Sales Operations Specialist

Mitsubishi Electric – UK; Hatfield; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Pension

Life Assurance

Private Medical, Dental Insurance and

Discount platform

Colleague Referral Scheme

Holiday Buy

Long Service Awards

Cycle to Work Scheme

Sports & Social Club

Job summary

Mitsubishi Electric – UK in Hatfield is seeking a proactive Sales Desk Systems Specialist to support daily operations and own SAP/CRM processes, including the quotation module, from requirements through testing and adoption.

You will coordinate testing, automate workflows, maintain data integrity, and collaborate with UK, European and Group teams to deliver accurate orders, quotes and reporting, while driving efficiency and profitability.

Qualifications

• Experience owning SAP and CRM processes from requirements through testing and adoption.
• Ability to coordinate system testing and automation to improve efficiency.
• Knowledge of data cleansing and master-data integrity.
• Ability to work with UK, European and Group teams.

Responsibilities

• Share daily Sales Desk activities and colleague cover, managing orders, quotations and enquiries accurately
• Understand SAP functionality and connected business processes, assess proposed changes and advise Operations leadership
• Own customer and master-data integrity across SAP, the CRM system and associated systems, including account structures and cleansing of duplicate, obsolete or inaccurate records
• Lead quotation module development, implementation and adoption to meet UK needs
• Own SAP and associated product-data processes between international and UK teams
• Own system testing, document results, engage the right specialists and coordinate fixes and retesting
• Standardise and automate SAP, CRM system and associated processes to reduce administration and improve data & controls
• Provide system, process and project expertise; train colleagues to support adoption

Skills

Process optimization

Testing coordination

Data integrity

Stakeholder communication

Tools

SAP

CRM system

Job description

Role Summary

Support daily Sales Desk operations while owning system testing and coordinating improvements and automation to increase efficiency and support profitability. Own designated SAP, CRM system and associated processes, including the quotation module within our current CRM system, from requirements through testing, implementation and adoption.

Key Responsibilities

• Share daily Sales Desk activities and colleague cover, managing orders, quotations and enquiries accurately


• within agreed service levels while maintaining ownership of specialist deliverables


• Understand SAP functionality and connected business processes, assess whether proposed changes are workable, and advise Operations leadership. Maintain data accuracy and compliance and coordinate issue resolution with UK, European and Group teams


• Own customer and master-data integrity across SAP, the CRM system and associated systems, including account structures and cleansing of duplicate, obsolete or inaccurate records


• Lead quotation module development, implementation and adoption to meet UK needs. Monitor compliance and quotation outcomes through acceptance or rejection, recording reasons and resolving issues with Sales, Operations and system teams


• Own SAP and associated product-data processes between international and UK teams. Represent UK product, profit-centre and pricing requirements and resolve setup, ordering and downstream issues


• Own system testing, document results, engage the right specialists and coordinate fixes and retesting. Lead or support approved changes from UK requirements through implementation and adoption, managing risks and ensuring solutions meet operational needs


• Standardise and automate SAP, CRM system and associated processes to reduce administration, improve data and controls, and enhance customer and colleague experience. Influence cross-functional and Group developments to meet UK needs


• Provide system, process and project expertise; maintain documentation, controls and instructions. Train and cross-train colleagues to support adoption and cover planned and unplanned absence

Benefits

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year


• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working


• Pension


• Life Assurance


• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi


• Access to Mitsubishi's very own discount platform


• Colleague Referral Scheme


• Holiday Buy


• Long Service Awards


• Cycle to Work Scheme


• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)