Operations Coordinator

Mitsubishi Electric; England; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days

Flexible working

Pension

Life Assurance

Private Medical

Dental Insurance

Cash Plan

Discount platform

Referral scheme

Holiday Buy

Long service awards

Cycle to work

Sports & Social Club

Job summary

Mitsubishi Electric in the United Kingdom is seeking an Operations Coordinator to process customer orders via SAP GUI and System 43, ensuring accuracy and timely delivery. You will handle inquiries, manage backorders, and liaise with customers, VARs and Account Managers to keep orders moving.

This role offers flexible working options, a competitive benefits package, and a collaborative team environment where attention to detail and strong communication are valued.

Qualifications

• Processing customer orders using SAP GUI
• Tracking orders and managing backorders
• Following up deliveries and providing ETA updates
• Acting as a first point of contact for customers, VARs and Account Managers
• Handling customer calls, emails and account queries
• Managing returns, damages, invoice queries and delivery issues
• Working with logistics teams to resolve queries within agreed SLAs

Responsibilities

• Process customer orders using SAP GUI and System 43
• Track orders and backorders; provide ETA updates
• Follow up deliveries to ensure on-time in-full delivery
• Be primary contact for customers, VARs and Account Managers
• Handle calls, emails, and account queries from customers
• Manage returns, damages, invoice queries, and delivery issues
• Collaborate with logistics to resolve SLA-based queries

Skills

Order processing

SAP

Customer service

Communication

Multitasking

Tools

SAP GUI

System 43

Job description

About the Role:

In order to support the Sales Channels achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customers' purchase orders on the 'SAP GUI' system and System 43, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full.

Requirements

Key Responsibilities:

• Processing customer orders using SAP
• Tracking orders and managing backorders
• Following up deliveries and providing ETA updates
• Acting as a first point of contact for customers, VARs and Account Managers
• Handling customer calls, emails and account queries
• Managing returns, damages, invoice queries and delivery issues
• Working with logistics teams to resolve queries within agreed SLAs

We're looking for someone who is:

• Organised and detail-focused
• Confident communicating by phone and email
• Customer-focused and professional
• Comfortable using IT systems
• Able to manage multiple tasks
• A positive team player with a willingness to learn

Benefits

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi's very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)