Senior Sales Operations Specialist

Mitsubishi Electric; Hatfield; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Generous benefits package

Hybrid working option

Pension

Job summary

Mitsubishi Electric UK is seeking a skilled SAP/CRM specialist to support daily Sales Desk operations, own system testing and drive improvements to boost efficiency and profitability. You will manage SAP, CRM, and the quotation module from requirements through testing and adoption.

You will coordinate with UK, European and Group teams, ensure data integrity, and lead automation projects to reduce admin work while maintaining high service levels. Flexibility for hybrid work is offered.

Qualifications

• Experience with SAP and CRM in a sales/ops environment.
• Experience leading quotation module development and adoption.
• Ability to coordinate cross-functional teams and testing.

Responsibilities

• Share daily Sales Desk activities and cover, manage orders, quotations and enquiries.
• Understand SAP functionality and advise Operations leadership.
• Own customer and master data integrity across SAP and CRM.
• Lead quotation module development, implementation and adoption.
• Monitor quotation outcomes and coordinate fixes with Sales, Operations and IT teams.
• Standardise and automate SAP and CRM processes to reduce administration and improve data quality.

Skills

SAP system knowledge

CRM system

Data quality & governance

Process automation

Tools

SAP

CRM system

Quotations module

Job description

Role Summary

Support daily Sales Desk operations while owning system testing and coordinating improvements and automation to increase efficiency and support profitability. Own designated SAP, CRM system and associated processes, including the quotation module within our current CRM system, from requirements through testing, implementation and adoption.

Key Responsibilities

• Share daily Sales Desk activities and colleague cover, managing orders, quotations and enquiries accurately within agreed service levels while maintaining ownership of specialist deliverables.
• Understand SAP functionality and connected business processes, assess whether proposed changes are workable, and advise Operations leadership.
• Maintain data accuracy and compliance and coordinate issue resolution with UK, European and Group teams.
• Own customer and master-data integrity across SAP, the CRM system and associated systems, including account structures and cleansing of duplicate, obsolete or inaccurate records.
• Lead quotation module development, implementation and adoption to meet UK needs.
• Monitor compliance and quotation outcomes through acceptance or rejection, recording reasons and resolving issues with Sales, Operations and system teams.
• Own SAP and associated product-data processes between international and UK teams.
• Represent UK product, profit-centre and pricing requirements and resolve setup, ordering and downstream issues.
• Own system testing, document results, engage the right specialists and coordinate fixes and retesting.
• Lead or support approved changes from UK requirements through implementation and adoption, managing risks and ensuring solutions meet operational needs.
• Standardise and automate SAP, CRM system and associated processes to reduce administration, improve data and controls, and enhance customer and colleague experience.
• Influence cross-functional and Group developments to meet UK needs.
• Provide system, process and project expertise; maintain documentation, controls and instructions.
• Train and cross-train colleagues to support adoption and cover planned and unplanned absence.

Benefits

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi's very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)