Senior Retention Product Manager

Futureheads; City Of London; Hybrid; GBP 79,000 - 95,000; Full time

Job summary

A remote-first subscription business is seeking a Senior Retention Product Manager to lead retention strategies and improve subscriber loyalty. The ideal candidate will have at least seven years of experience in managing churn reduction efforts and advanced data analysis skills. This role offers a competitive salary and fully remote working conditions.

Qualifications

• Minimum of seven years’ experience managing retention or churn reduction.
• Solid record of delivering measurable retention improvements.
• Experience in designing & delivering A/B and multivariate tests.

Responsibilities

• Lead the retention mission, controlling churn reduction and maximizing engagement.
• Develop overall retention strategy with ambitious churn reduction goals.
• Communicate data and successes to leadership and the team.

Skills

Retention management

Churn reduction

A/B testing

User research

Data analysis

Excellent communication

Business acumen

Tools

Google Analytics

Mixpanel

Optimizely

Job description

Overview

Senior Retention Product Manager (Remote, UK & Europe)

Salaries:

• £79,000- £95000
• €90,000- €108,000

(Experience in a B2C/D2C subscription based company is a must for this one)

Here’s your chance to champion subscriber loyalty at a scale-up expanding to the UK but remianing 100% remote.

Futureheads has partnered to find a Product Manager experienced with making users love their subscriptions and stay. If you enjoy driving impact through data-led decisions, and can creatively tackle churn then this would be a great fit.

About the Company

Step into a rapidly growing, remote-first subscription business that’s winning fans and disrupting the physical goods market from the US to the UK and Europe. The company’s passionate, creative team is united by a vision for truly loyal customers, open collaboration, and a drive for innovation in expanding their reach globally.

What You’ll Be Doing

Lead the retention mission, taking full control of churn reduction, offboarding insight, and maximising repeat engagement using a blend of data and creativity.

• Develope overall retention strategy and set ambitious goals for churn reduction and lifetime value.
• Ideate, design, and implement initiatives based on customer interviews, analytics, and experiments.
• Oversee the creation of processes to spot and address churn risks before they become cancellations.
• Analyse churn causes, build robust offboarding processes, and conduct user research to monitor why customers leave.
• Document roadmaps, functional requirements, and vision for all churn and retention features.
• Operate as the product owner in a scrum team, ensuring effective prioritisation, backlog management, and alignment with engineering.
• Communicate successes, learnings, and data clearly to the leadership and the wider team.
• Champion a culture of proactivity and continuous improvement in all things retention.

What You’ll Need If You Want to Apply

• A minimum of seven years’ experience managing retention, churn reduction, or optimisation within subscription products - physical goods focus a big plus but if its SaaS or digital subscriptions you MUST come from a high growth start-up/scale-up
• Solid record of delivering and clearly measuring retention improvements, ready to share past metrics and case studies.
• Experience in designing and delivering A/B and multivariate tests, as well as running and analysing user research end to end.
• Advanced data skills using tools like Google Analytics, Mixpanel, and Optimizely, with the proven ability to turn insight into action.
• Strong experience with both strategic and tactical aspects of retention, ideally in a scale-up or high-growth B2C environment.
• Excellent written and verbal communication, and an ability to thrive both independently and as an energetic virtual team player.
• Developed business acumen, comfortable prioritising opportunities, identifying trade-offs, and driving commercial results.
• Committed to best practice, data compliance, and collaboration with all parts of the business.

Important Note for All Roles: If you do not meet the key subscription experience and baseline requirements outlined above, you will not be considered and unfortunately we cannot offer tailored feedback.

We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.