Senior Retail Supervisor: Lead Sales & Customer Experience

Rituals UK & Ireland (B Corp™); Lincoln; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Goodie bags

Wellbeing perks

Kick-Off events

Growth opportunities

Job summary

Rituals UK & Ireland in Lincoln is seeking an energetic supervisor-level retail professional who delivers exceptional customer service and helps customers find the right items.

You will drive sales, support teammates, handle complex questions, maintain store standards, and participate in product training. Availability includes evenings and weekends.

Join Rituals and grow through our expert communities, workshops, and coaching opportunities.

Qualifications

• Experience as a supervisor or team leader in a retail or customer-facing role.
• Strong track record hitting sales targets and coaching others.
• Excellent organisational skills and attention to detail.

Responsibilities

• Deliver amazing customer service to every guest.
• Win at sales and coach others to achieve targets.
• Be the problem-solver colleagues trust when issues arise.
• Represent Rituals and maintain store standards and product knowledge.
• Be available during opening hours, including evenings and weekends.

Skills

Customer service

Sales target focus

Team coaching

Detail oriented

Job description

Rituals UK & Ireland in Lincoln is seeking an energetic supervisor-level retail professional who delivers exceptional customer service and helps customers find the right items.

You will drive sales, support teammates, handle complex questions, maintain store standards, and participate in product training. Availability includes evenings and weekends.

Join Rituals and grow through our expert communities, workshops, and coaching opportunities.