Retail Team Leader - Customer Experience & Sales

Rituals Cosmetics; Harrogate; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Monthly bonus up to 8%

Employee discounts

Goodie bags & gifts

Wellbeing perks

Kick-Off events

Job summary

Rituals Cosmetics in Harrogate is seeking a proactive supervisor-ready to keep the shop running smoothly while delivering a flawless Feel-Good Experience to every customer. You’ll coach teammates, turn browsing into buying, and protect brand standards during busy evenings and weekends.

You’ll thrive on targets, be detail‑oriented, and enjoy training colleagues on product stories. This role is a great step up for someone with supervisory experience in retail who wants more responsibility and

Qualifications

• Experience as a supervisor or team leader in a retail or customer-driven role.
• Strong motivation to reach performance targets.
• Eye for detail, organised and structured.
• Colleagues come to you for help and you mentor others.
• Enjoy working with customers and are ready for more responsibility.
• Available to work during opening hours, including evenings and weekends.

Responsibilities

• Lead by example to deliver amazing customer service.
• Help teammates achieve personal and shop targets.
• Resolve complex questions while keeping the boutique running smoothly.
• Represent Rituals and maintain safety standards, product knowledge, and shop visuals.

Skills

Customer service

Sales

Team leadership

Problem solving

Training

Job description

Rituals Cosmetics in Harrogate is seeking a proactive supervisor-ready to keep the shop running smoothly while delivering a flawless Feel-Good Experience to every customer. You’ll coach teammates, turn browsing into buying, and protect brand standards during busy evenings and weekends.

You’ll thrive on targets, be detail‑oriented, and enjoy training colleagues on product stories. This role is a great step up for someone with supervisory experience in retail who wants more responsibility and