Retail Team Lead – Customer Experience & Sales

Rituals-Cosmetics; Norwich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

8% bonus (on targets)

Growth opportunities

Job summary

Rituals Cosmetics in Norwich is looking for a supervisor-level retail colleague who loves guiding customers from browse to purchase and keeps the boutique running smoothly. You will lead by example, hit performance targets, train teammates, and stay up to date with product stories during training and workshops.

You are available evenings and weekends, maintain a high standard of service, and bring a confident, detail‑oriented approach with a friendly, brand‑driven vibe.

Qualifications

• Experience delivering exceptional customer service in a retail environment.
• Proven track record of achieving sales targets and supporting teammates.
• Ability to mentor colleagues and lead by example.

Responsibilities

• Deliver amazing customer service and share product stories to connect with every customer.
• Win at sales and set a positive example to the team while working toward targets.
• Be the problem-solver customers and colleagues trust, keeping the boutique running smoothly.
• Represent Rituals by following safety standards, maintaining the brand look, and staying current with training and workshops.

Skills

Customer service

Sales

Team leadership

Job description

Rituals Cosmetics in Norwich is looking for a supervisor-level retail colleague who loves guiding customers from browse to purchase and keeps the boutique running smoothly. You will lead by example, hit performance targets, train teammates, and stay up to date with product stories during training and workshops.

You are available evenings and weekends, maintain a high standard of service, and bring a confident, detail‑oriented approach with a friendly, brand‑driven vibe.