Retail Sales Lead: Customer Experience & Targets

Rituals Cosmetics; Cannock; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Monthly Kick-Off

Employee discounts

Gift & wellbeing perks

Performance bonus

Job summary

Rituals Cosmetics in the United Kingdom is seeking a capable retail supervisor to guide frontline teams during busy shifts and ensure every customer experiences the Feel-Good service. You’ll lead by example, share product stories, and help teammates reach daily targets with a supportive approach.

Join a brand that values training, safety, and a strong boutique presence. Expect evenings and weekend shifts, ongoing product training, and opportunities to grow within the Rituals network.

Qualifications

• Experience as a supervisor or team leader in retail or customer-driven roles.
• Proven motivation to reach performance targets.
• Detail-oriented, organised and structured.
• Strong communication and training aptitude.

Responsibilities

• Deliver amazing customer service from greeting to checkout.
• Meet personal sales targets while supporting the team.
• Help colleagues, be a trusted problem-solver.
• Represent Rituals and maintain store standards.
• Ensure safety and smooth boutique operations.

Skills

Customer service

Leadership

Sales skills

Organised

Attention to detail

Job description

Rituals Cosmetics in the United Kingdom is seeking a capable retail supervisor to guide frontline teams during busy shifts and ensure every customer experiences the Feel-Good service. You’ll lead by example, share product stories, and help teammates reach daily targets with a supportive approach.

Join a brand that values training, safety, and a strong boutique presence. Expect evenings and weekend shifts, ongoing product training, and opportunities to grow within the Rituals network.