Senior Real-Time Analyst — Live Operations Lead (Hybrid)

theforum.social - jobboard; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading financial institution in Manchester is seeking a Senior Real-Time Analyst to optimize performance across their contact centres. In this hybrid role, you will monitor real-time operations, respond to demand changes, and coach other analysts. The ideal candidate has strong analytical skills and significant experience in real-time operations. This is a unique opportunity to contribute to an innovative team focused on redefining finance. Expect a flexible schedule and a collaborative work environment.

Benefits

Flexible working hours

Ability to work abroad

Good work-life balance

Qualifications

• Significant experience in real-time operations, including managing and/or mentoring others.
• Strong technical skills, confident in Excel; experience with VBA, SQL or similar tools is an advantage.
• Able to analyse complex situations, solve problems and propose scalable solutions.
• Comfortable challenging current ways of working and suggesting improvements.
• Highly organised, able to manage multiple priorities and adapt to change.

Responsibilities

• Real-time monitoring and owning live performance across channels.
• Responding to spikes in demand or incidents by reallocating resources.
• Coaching and supporting Real-Time Analysts.
• Highlighting risks and coordinating contingency plans.
• Leading the real-time response to high-impact incidents.

Skills

Real-time operations management

Excel

Stakeholder management

Automation and AI

Tools

VBA

SQL

Job description

A leading financial institution in Manchester is seeking a Senior Real-Time Analyst to optimize performance across their contact centres. In this hybrid role, you will monitor real-time operations, respond to demand changes, and coach other analysts. The ideal candidate has strong analytical skills and significant experience in real-time operations. This is a unique opportunity to contribute to an innovative team focused on redefining finance. Expect a flexible schedule and a collaborative work environment.