Senior Property Manager

EstateAgencyRecruiters; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

EstateAgencyRecruiters is seeking a Senior Property Manager to lead the Property Management team in our UK branch. You will set customer experience standards, ensure compliance, and drive portfolio performance while coaching four Property Managers.

You will work closely with senior leadership to shape initiatives, improve processes, and support broader business objectives. A proven track record in residential PM and people development is essential.

Qualifications

• Previous experience in residential property management.
• Leadership experience managing or mentoring others.
• Strong understanding of compliance and operational processes.
• Commercial awareness and the ability to manage KPIs.
• Excellent communication and stakeholder management.
• A proactive mindset and a genuine interest in developing people.
• Strong organisation and decision-making.
• The ability to drive change and improve performance.

Responsibilities

• Lead and develop a team of 4 Property Managers.
• Hold regular 1:1s and performance reviews.
• Build clear development plans and progression pathways.
• Create a culture of accountability, engagement and collaboration.
• Support recruitment, onboarding and retention.
• Manage performance and address underperformance constructively.
• Oversee maintenance coordination, compliance and inspections.
• Deliver regular reporting and KPI updates to senior leadership.
• Drive service improvements and customer retention.

Skills

Residential PM exp

Leadership

Compliance

KPI management

Stakeholder mgmt

Communication

Organisational skills

Job description

PROPERTY MANAGER TEAM LEADER - LEE

Award-winning. A Sunday Times Best Place to Work in the UK 2026. Recognised at the Estate Agency Awards 2025.

We're looking for a Senior Residential Property Manager to lead and develop a high-performing team inside one of the UK's most recognised and fastest-growing property businesses. This is a leadership role with real ownership. You will oversee a well-established Property Management function and a team of 4 Property Managers responsible for around 700 fully managed properties, driving service standards, operational performance and people development. If you enjoy building teams, improving how work gets done and creating exceptional client experiences, this is a strong next step.

Why join us

• Named one of The Sunday Times Best Places to Work in the UK - 2026
• Recognised at the Estate Agency Awards 2025
• A business that invests in people, systems and continuous improvement

Clear progression

This is not a role with a ceiling. You will have defined progression within Property Management leadership, plus exposure to adjoining areas including Lettings, Estate Agency, Operations & Support, and wider leadership across the business. Support that lets the team focus Property Managers are backed by specialist teams so they can concentrate on delivery:

• Separate pre-tenancy support
• Dedicated credit control
• Local offices supporting the managed portfolio
• Clear responsibilities and streamlined workflows
• Ongoing investment in systems and process improvement

Development that continues

• Regular in-house training delivered by senior leadership
• Coaching and leadership development
• Continuous professional growth
• Incentives and recognition programmes

The role

As Senior Property Manager, you will lead the Property Management operation in your branch. You will set the standard for customer experience and hold the team accountable for compliance, maintenance and portfolio performance. You will lead from the front: developing people, creating clear accountability and building a culture of high standards and continuous improvement. You will work closely with senior leadership to shape initiatives, improve performance and support wider business objectives.

Key responsibilities. Leadership and team development

• Lead, coach and develop a team of 4 Property Managers
• Hold regular 1:1s and performance reviews
• Build clear development plans and progression pathways
• Create a culture of accountability, engagement and collaboration
• Support recruitment, onboarding and retention
• Manage performance and address underperformance constructively

Operational excellence

• Oversee the four core pillars of Property Management: maintenance coordination, property compliance, review of third-party inspections and checkouts, and deposit negotiations and end-of-tenancy management
• Ensure service standards and KPIs are consistently met
• Monitor workload distribution and portfolio health
• Identify and implement process improvements

Communication and performance

• Host daily team meetings to align priorities and maintain momentum
• Deliver regular reporting and operational updates to senior leadership
• Monitor KPIs, customer satisfaction and business performance
• Conduct audits and ensure consistent standards across the branch

Customer experience

• Act as the escalation point for complaints and complex cases
• Build and maintain strong client relationships
• Drive service improvements and customer retention
• Promote a proactive, solutions-focused approach

Strategic contribution

• Contribute to business planning and longer-term operational goals
• Support wider Property Management initiatives across the group
• Share insight and recommendations that improve efficiency and experience

What we're looking for

• Previous experience in residential property management
• Leadership experience managing or mentoring others
• Strong understanding of compliance and operational processes
• Commercial awareness and the ability to manage KPIs
• Excellent communication and stakeholder management
• A proactive mindset and a genuine interest in developing people
• Strong organisation and decision-making
• The ability to drive change and improve performance

What success looks like You will thrive if you:

• Build an engaged, high-performing team
• Deliver exceptional customer outcomes
• Improve efficiency and service standards
• Develop future leaders within Property Management
• Contribute to the continued growth of the business

Ready to lead a team, influence how we work and build your career in an award-winning environment? We'd like to hear from you.