Property Management Team Leader

Pear Recruitment; Lee; On-site; GBP 24,000 - 40,000; Full time

Job summary

Pear Recruitment in Lee is seeking an accomplished Property Management Team Leader to take the lead in a fast-growing property business. You will manage a team of four Property Managers across a portfolio of around 700 fully managed properties, driving service excellence and operational performance.

You'll develop people, streamline processes and ensure high client satisfaction while partnering with senior leadership on planning and continuous improvement. A full UK driving licence is essential.

Qualifications

• Be able to build an engaged and high-performing team.
• Deliver exceptional customer outcomes.
• Improve efficiency and service standards.
• Develop future leaders within Property Management.

Responsibilities

• Lead, coach and develop a team of 4 Property Managers.
• Conduct regular 1:1s and performance reviews.
• Build clear development plans and progression pathways.
• Create a culture of accountability, engagement and collaboration.
• Support recruitment, onboarding and retention initiatives.
• Manage performance and address underperformance constructively.
• Ensure service standards and KPIs are consistently achieved.
• Monitor workload distribution and portfolio health.
• Identify and implement process improvements.
• Host daily team meetings to align priorities and maintain momentum.
• Deliver regular reporting and operational updates to senior leadership.
• Monitor KPIs, customer satisfaction and business performance.
• Conduct audits and ensure consistent standards across the branch.
• Act as the escalation point for complaints and complex cases.
• Build and maintain strong client relationships.
• Drive service improvements and customer retention.
• Promote a proactive and solutions-focused approach.
• Contribute to business planning and long-term operational goals.
• Support wider PM initiatives across the group.
• Share insight and recommendations to improve efficiency and experience.

Skills

Leadership

Team coaching

Customer service

People development

Performance management

Stakeholder management

Job description

Pear Recruitment - Property Management Team Leader

Location - Lee

Salary - Up to £40,000 + Commission

Hours - Mon - Fri 9am - 6pm

Full UK Licence and own car required for this role

Our client is seeking an accomplished Property Management professional to take the lead within a highly regarded and rapidly expanding property business in the UK.

This is a key leadership role, with responsibility for overseeing an established Property Management operation and managing a team of four Property Managers across a portfolio of around 700 fully managed properties.

You'll play a central role in enhancing operational performance, maintaining high service standards and supporting the continued development of the team.

If you're passionate about developing people, streamlining processes and delivering an outstanding experience for clients and customers, this could be an excellent opportunity to take the next step in your career.

Duties

• Lead, coach and develop a team of 4 Property Managers
• Conduct regular 1:1s and performance reviews
• Build clear development plans and progression pathways
• Create a culture of accountability, engagement and collaboration
• Support recruitment, onboarding and retention initiatives
• Manage performance and address underperformance constructively
• Ensure service standards and KPIs are consistently achieved
• Monitor workload distribution and portfolio health
• Identify and implement process improvements
• Host daily team meetings to align priorities and maintain momentum
• Deliver regular reporting and operational updates to senior leadership
• Monitor KPIs, customer satisfaction and business performance
• Conduct audits and ensure consistent standards across the branch
• Act as the escalation point for complaints and complex cases
• Build and maintain strong client relationships
• Drive service improvements and customer retention
• Promote a proactive and solutions-focused approach
• Contribute to business planning and long-term operational goals
• Support wider PM initiatives across the group
• Share insight and recommendations to improve efficiency and experience

Ideal Candidate

• Be able to build an engaged and high-performing team
• Deliver exceptional customer outcomes
• Improve efficiency and service standards
• Develop future leaders within Property Management
• Contribute to the continued growth and success of the business
• Excellent Leadership skills
• Excellent Customer service skills
• A full, valid UK driving licence and eligibility to work in the UK is essential for the role.

Confidentiality - All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client