PROPERTY MANAGER TEAM LEADER

Clark James Recruitment; Chatham; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Commission

Company benefits

Sunday Times Best Places to Work 2026

Job summary

Clark James Recruitment is partnering with a professional estate agency with multiple offices. They seek an experienced Property Management Team Leader to own a well-established function and lead a team of 4 Property Managers responsible for around 700 fully managed properties.

You will drive service excellence and operational performance, develop people, implement process improvements and maintain strong compliance, with KPIs and stakeholder management at the core.

Qualifications

• Experience in Residential Property Management.
• Leadership experience managing or mentoring others.
• Strong understanding of compliance and operational processes.
• Commercial awareness and KPI management capability.
• Excellent communication and stakeholder management.

Responsibilities

• Oversee end-to-end property management operations at branch level.
• Lead and develop a team of 4 Property Managers.
• Ensure service standards and KPIs are met.
• Monitor workload and portfolio health for ~700 properties.
• Identify and implement process improvements.
• Partner with senior leadership on strategic initiatives.
• Recruitment, onboarding and retention support.
• Conduct regular 1:1s and performance reviews.

Skills

Leadership

Property Management

KPI Management

Compliance

Stakeholder Mgmt

Communication

People Development

Job description

Lee, Greater London Clark James Recruitment are working with a highly professional Estate Agency business that have multiple office across several locations.

Job Title

PROPERTY MANAGER TEAM LEADER

Location: Lee, Greater London Clark James Recruitment are working with a highly professional Estate Agency business that have multiple office across several locations.
Due to further growth and expansion within the business, our client is looking to recruit an experienced Property Management professional to lead and inspire a high-performing team.
This is an opportunity to take ownership of a well-established Property Management function, leading a team of 4 Property Managers responsible for approximately 700 fully managed properties while driving service excellence, operational performance and team development.
If you’re someone who enjoys building high-performing teams, improving processes and creating exceptional customer experiences — this could be your next step.

Role

• As Property Management Team Leader, you’ll oversee the entire Property Management operation within your branch, ensuring outstanding customer experience while maintaining operational excellence across compliance, maintenance and portfolio performance.
• Oversee the 4 core pillars of Property Management, Maintenance Coordination, Property Compliance, Review of third-party inspections/checkouts, Deposit negotiations and End of Tenancy management.
• Ensure service standards and KPIs are consistently achieved.
• Monitor workload distribution and portfolio health.
• Identify and implement process improvements.
• You’ll lead from the front—creating accountability, developing people and delivering a culture of high standards and continuous improvement.
• You’ll work closely with senior leadership to shape initiatives, improve performance and support wider business objectives.
• Lead, coach and develop a team of 4 Property Managers.
• Conduct regular 1:1s and performance reviews.
• Build clear development plans and progression pathways.
• Create a culture of accountability, engagement and collaboration.
• Support recruitment, onboarding and retention initiatives.
• Manage performance and address underperformance constructively.

Candidate

• Previous experience within Residential Property Management.
• Leadership experience managing or mentoring others.
• Strong understanding of compliance and operational processes.
• Commercial awareness and KPI management capability.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a passion for developing people.
• Strong organisation and decision‑making skills.
• Ability to drive change and improve performance.

Career progression and why join

• You’ll have clear progression opportunities within Property Management leadership as well as exposure to adjoining departments, Lettings, Estate Agency, Operations & Support and wider leadership opportunities across the business.
• Proud to be recognised as one of The Sunday Times Best Places to Work in the UK – 2026
• Recognised at the Estate Agency Awards 2025.
• A business committed to investing in people, systems and continuous improvement.

Package

• Basic salary to £40,000.
• Commission.
• Additional company benefits.