Senior Property Manager

The Other House LLC.; Warrington; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

The Other House LLC. is seeking an experienced Senior Property Manager to oversee a Build to Rent portfolio and drive excellent resident service across a designated set of properties.

You will lead day-to-day operations, ensure compliant, high-quality management, and optimise asset performance with proactive stakeholder engagement. You will manage client relationships, deliver performance updates and reports, and coordinate contractors to deliver value for money while maintaining strong

Qualifications

• Significant experience in residential property management.
• Experience managing Build to Rent, Private Rented Sector (PRS) or large residential property portfolios.
• A strong track record of delivering client-facing reports, performance updates and operational recommendations.
• Experience managing complex resident enquiries, complaints and escalated customer issues.
• Experience overseeing contractors and external service partners, ensuring quality and value for money.
• Good understanding of property compliance, operational risk and residential management standards.
• Experience monitoring budgets, service charge expenditure and operational performance.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• Excellent communication and relationship-building skills, with the confidence to influence clients and engage effectively with residents.

Responsibilities

• Lead the day-to-day operational management of a designated Build to Rent portfolio, ensuring properties are maintained and managed to a consistently high standard.
• Proactively identify and resolve operational issues that could affect resident satisfaction, property performance or service delivery.
• Act as a key point of contact for clients, providing regular updates, advice and recommendations on portfolio performance.
• Prepare and present operational performance reports, customer feedback, financial information and key risks clearly and professionally.
• Manage client expectations, responding proactively to requests, concerns and opportunities for service improvement.
• Manage complex resident enquiries and complaints through to resolution, ensuring fair, consistent and timely outcomes.
• Act as an escalation point for customer issues, taking ownership and ensuring appropriate action is taken.
• Monitor budgets, service charge expenditure, contractor costs and operational performance metrics.
• Analyse portfolio data to identify trends, risks and opportunities to improve efficiency and overall performance.
• Maintain accurate property records, compliance documentation and resident information.
• Support audits and compliance reviews, ensuring all relevant documentation is complete, accurate and up to date.
• Build effective working relationships with contractors, service partners and internal stakeholders to maintain high service standards.

Skills

Residential property management

Build to Rent / PRS experience

Client-facing reporting

Contractor management

Budget monitoring

Stakeholder engagement

Job description

We are seeking an experienced Senior Property Manager to oversee the day-to-day operational management and performance of a designated Build to Rent (BTR) portfolio on behalf of a key client. This is an excellent opportunity for a customer-focused property management professional who can combine strong operational expertise with exceptional resident service, client relationship management and commercial awareness. You will take responsibility for ensuring properties are managed efficiently, compliance requirements are met, and residents receive a high-quality living experience. You will also play a key role in optimising asset performance through effective contractor management, financial oversight, performance reporting and proactive stakeholder engagement. The successful candidate will have significant experience in residential property management, ideally within the Build to Rent or Private Rented Sector (PRS), and the confidence to manage complex issues while building strong relationships with clients, residents and service partners.,

• Lead the day-to-day operational management of a designated Build to Rent portfolio, ensuring properties are maintained and managed to a consistently high standard.
• Proactively identify and resolve operational issues that could affect resident satisfaction, property performance or service delivery.
• Act as a key point of contact for clients, providing regular updates, advice and recommendations on portfolio performance.
• Prepare and present operational performance reports, customer feedback, financial information and key risks clearly and professionally.
• Manage client expectations, responding proactively to requests, concerns and opportunities for service improvement.
• Manage complex resident enquiries and complaints through to resolution, ensuring fair, consistent and timely outcomes.
• Act as an escalation point for customer issues, taking ownership and ensuring appropriate action is taken.
• Monitor budgets, service charge expenditure, contractor costs and operational performance metrics.
• Analyse portfolio data to identify trends, risks and opportunities to improve efficiency and overall performance.
• Maintain accurate property records, compliance documentation and resident information.
• Support audits and compliance reviews, ensuring all relevant documentation is complete, accurate and up to date.
• Build effective working relationships with contractors, service partners and internal stakeholders to maintain high service standards.

  You will be an experienced property management professional with a strong understanding of residential operations and a passion for delivering an excellent customer experience.

To be successful in this role, you will ideally have:

• Significant experience in residential property management.
• Experience managing Build to Rent, Private Rented Sector (PRS) or large residential property portfolios.
• A strong track record of delivering client-facing reports, performance updates and operational recommendations.
• Experience managing complex resident enquiries, complaints and escalated customer issues.
• Experience overseeing contractors and external service partners, ensuring quality and value for money.
• A good understanding of property compliance, operational risk and residential management standards.
• Experience monitoring budgets, service charge expenditure and operational performance.
• Excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• Excellent communication and relationship-building skills, with the confidence to influence clients and engage effectively with residents.
• A proactive, solutions-focused approach, with the ability to work independently and manage a portfolio remotely where required.

If you are an experienced Senior Property Manager looking for an opportunity to take ownership of a Build to Rent portfolio and deliver outstanding results for both clients and residents, we would love to hear from you.