Property Management Team Leader

Kings Permanent Recruitment for Estate Agents & Financial Services Professionals; Greater London; On-site; GBP 36,000 - 44,000; Full time

Job summary

Kings Permanent Recruitment for Estate Agents & Financial Services Professionals is assisting in recruiting a Property Management Team Leader. You will lead a 4-person Property Management team responsible for a portfolio of around 700 fully managed homes, setting standards and driving service excellence.

The role focuses on leadership, performance management and strategic contribution to enhance efficiency and customer outcomes across the property management function.

Qualifications

• Residential Property Management experience required.
• Leadership or mentoring background essential.
• Strong compliance and operational knowledge.
• Commercial awareness with KPI management capability.
• Excellent communication and stakeholder skills.

Responsibilities

• Lead, coach and develop a team of 4 Property Managers.
• Oversee a portfolio of around 700 fully managed homes.
• Drive performance, service delivery and process improvements.
• Set standards and deliver exceptional customer outcomes.
• Contribute to business growth and operational strategy.

Skills

Leadership

Mentoring

Compliance

Operational knowledge

KPI management

Communication

Stakeholder management

Decision making

Organisational ability

Job description

Property Management Team Leader Lead. Elevate. Transform. Deliver.

Salary: Basic salary package up to £40,000 commensurate with experience + benefits + progression

Commission: Earned from referrals to the sales department, obtaining 5 star google reviews, and up-selling of management services

A fresh, high-impact opportunity has landed - and if you're an experienced Property Management professional ready to lead, inspire and raise standards, this Property Management Team Leader role could be the career move that changes everything.

As the recruitment partner representing our client, we're searching for a dynamic leader who can take charge of a well-established Property Management function, guiding a team of four Property Managers overseeing a portfolio of around 700 fully managed homes. This is your chance to shape performance, elevate service delivery and build a culture where people thrive.

Why This Property Management Team Leader Role Stands Out

A genuinely exciting place to grow You'll be stepping into a business known for innovation, investment and continuous improvement - a company that champions its people and rewards high performance.

Real progression, no ceiling Leadership pathways, cross-department exposure and opportunities to influence wider operational strategy. If you're ambitious, this is fertile ground.

Support that sets you up to win You won't be fighting fires alone. The PM team benefits from specialist support functions including:

• Pre-tenancy coordination


• Dedicated credit control


• Local office assistance


• Streamlined workflows and defined PM responsibilities


• Ongoing investment in systems, tech and process optimisation

Development that keeps you sharp Expect coaching, leadership training, operational mentoring and recognition programmes designed to keep you moving forward.

What You'll Own as Property Management Team Leader

You'll be the driving force behind the branch's Property Management operation - leading from the front, setting standards and ensuring the team delivers exceptional customer outcomes.

Leadership & Team Development

• Lead, coach and develop a team of 4 Property Managers


• Run regular 1:1s, reviews and development planning


• Build a culture of accountability, collaboration and high performance


• Support recruitment, onboarding and retention
  
• Address underperformance constructively and confidently

Operational Excellence

Oversee the four core pillars of Property Management:

• Maintenance coordination


• Compliance management


• Third-party inspections & checkouts


• Deposit negotiations & End of Tenancy

You'll monitor KPIs, portfolio health, workload distribution and drive process improvements that make a real difference.

Communication & Performance

• Host daily team huddles


• Deliver operational updates to senior leadership


• Track KPIs, customer satisfaction and performance trends


• Conduct audits and ensure consistent standards

Customer Experience

• Act as escalation point for complex cases


• Strengthen client relationships


• Drive retention and service excellence


• Promote proactive, solutions-focused communication

Strategic Contribution

• Influence business planning and operational strategy


• Support group-wide PM initiatives


• Share insights to improve efficiency and customer experience

What You Bring

• Residential Property Management experience


• Leadership or mentoring background


• Strong compliance and operational knowledge


• Commercial awareness and KPI management capability


• Excellent communication and stakeholder skills


• A proactive, improvement-driven mindset


• Strong decision-making and organisational ability

What Success Looks Like

You’ll thrive as Property Management Team Leader if you:

• Build an engaged, high-performing team


• Deliver outstanding customer outcomes


• Improve efficiency and service standards


• Develop future leaders


• Contribute meaningfully to business growth

Ready to Lead?

If you’re driven, people-focused and excited by the idea of shaping a high-performing Property Management function, this Property Management Team Leader role is your next step.