Senior Project Coordinator: Customer Success & Support

CW Recruitment; Ashton-under-Lyne; On-site; GBP 30,000 - 35,000; Full time

Job summary

CW Recruitment is seeking a Project Coordinator – Senior Customer Service to join our team in Ashton under Lyne. The role focuses on delivering exceptional service from order to delivery, handling mid-level projects and acting as the main customer contact.

Daily duties include processing orders, arranging delivery schedules, handling amendments, and coordinating returns. Requires 2 years in customer service/order processing and Sales Admin with strong MS Office/Excel skills.

Qualifications

• 2 years experience in customer service / order processing and sales admin.

Responsibilities

• Process new orders and establish delivery schedules.
• Handle order revisions/amendments.
• Coordinate returns, damages and replacements.
• Ensure smooth end-to-end customer journey from order to service delivery.
• Liaise between clients and colleagues; take calls and emails for pricing, delivery info and updates.

Skills

Customer service

Order processing

Sales administration

MS Office

Excel

Tools

MS Office

Job description

CW Recruitment is seeking a Project Coordinator – Senior Customer Service to join our team in Ashton under Lyne. The role focuses on delivering exceptional service from order to delivery, handling mid-level projects and acting as the main customer contact.

Daily duties include processing orders, arranging delivery schedules, handling amendments, and coordinating returns. Requires 2 years in customer service/order processing and Sales Admin with strong MS Office/Excel skills.