Senior Product Manager – AI Service Agents (Hybrid)

Intercom; Greater London; Hybrid; GBP 105,000 - 135,000; Full time

Job summary

Salesforce’s Fin team is seeking a Senior Product Manager to shape the future of AI-powered customer engagement across messaging and support. You will lead a world-class team of engineers, designers and researchers delivering products that touch millions every day.

You’ll own the product area, define the roadmap, collaborate across disciplines, leverage AI to accelerate delivery and measure impact with strong customer focus and leadership.

Qualifications

• Deeply understand customer problems through research, data, and direct customer interactions.
• Define compelling roadmaps and align features with business impact.
• Balance customer needs, business impact, and technical constraints to deliver the right product.
• Collaborate with engineering and design to ship AI-enabled solutions.

Responsibilities

• Own the roadmap and prioritize features for your product area.
• Collaborate with engineers and designers to imagine, build, and ship solutions.
• Leverage AI to accelerate development and increase team impact.
• Evaluate impact with quantitative and qualitative measures throughout beta and release.

Skills

Customer focus

Roadmap planning

Product judgment

World-class execution

AI awareness

Technical fluency

Leadership

Communication

Job description

Salesforce’s Fin team is seeking a Senior Product Manager to shape the future of AI-powered customer engagement across messaging and support. You will lead a world-class team of engineers, designers and researchers delivering products that touch millions every day.

You’ll own the product area, define the roadmap, collaborate across disciplines, leverage AI to accelerate delivery and measure impact with strong customer focus and leadership.