Senior Product Manager

Holiday Extras; Hythe; On-site; GBP 57,000 - 72,000; Full time

Job summary

A leading travel services company in Hythe is seeking a Senior Product Manager to lead and enhance customer journeys. In this fully office-based role, you will be responsible for product strategy, requirements definition, and mentoring team members. Ideal candidates should have experience in digital product management, strong analytical skills, and excellent relationship-building abilities. The company values diversity and offers a supportive environment. Benefits include generous leave, parental leave, and a profit share bonus.

Benefits

25 days annual leave + bank holidays

Enhanced parental leave

Access to Gym Discounts

Profit Share Bonus

Income protection and Life assurance

Qualifications

• Experience in digital product management in a customer-focused product team.
• Strong analytical skills with the ability to interpret data.
• Excellent relationship-building and communication skills.

Responsibilities

• Lead the customer experience for complex features aligned with AI-driven strategy.
• Define clear requirements and acceptance criteria for the team.
• Mentor and coach Product Managers and Analysts.

Skills

Digital product management

Analytical skills

Relationship-building

Flexible and resilient

Customer research

Job description

Salary £57,365–£71,706 FTE DOE + Benefits + Profit Share Bonus

Fully office based in Hythe, Kent

We care deeply about inclusive working practices and diverse teams. If you'd prefer to work part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work‑life balance.

About

At Holiday Extras, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we’re proud to offer a world of benefits designed to enhance your lifestyle and well‑being. By joining our team, you’ll feel supported and rewarded every day.

We’re looking for a Senior Product Manager to shape and improve the journeys our customers, partners or suppliers take. You’ll help ensure every customer enjoys a hassle‑free trip, while enabling our partners and internal systems to support those experiences seamlessly. We’re looking for someone passionate about empowering customers, embracing AI‑powered technologies and making a real impact on how people experience their trips.

You’ll play a key role in owning the customer journeys and requirements for a defined domain within one of our product areas. Your work will range from early discovery through to delivery, ensuring each experience is backed by clear insights, measurable outcomes and thoughtful prioritisation. As a senior member of the Product team, you’ll also mentor others and contribute to raising the bar in product across the organisation.

The Role

By joining our team you’ll:

• Lead the customer experience for complex or multi‑squad features, aligned with our AI‑driven strategy
• Lead discovery to understand needs, using research, experimentation and analytics to validate ideas and guide decisions
• Define clear requirements and acceptance criteria that make it easy for your team to deliver high‑impact, customer‑centred outcomes
• Balance strategic objectives with shorter‑term priorities to maximise value delivery
• Collaborate with engineering feature teams to build high‑impact, customer‑focused products
• Build strong, trust‑based relationships with teams across the business to align on priorities and remove blockers
• Leverage qualitative and quantitative data to inform and justify product decisions and measure success
• Support the Area Product Owner with prioritisation, stakeholder alignment and area leadership
• Mentor and coach Product Managers and Product Analysts, helping to develop best practice in discovery, requirements and customer‑first delivery
• Creating clarity and shared purpose through supportive leadership and coaching; advocating a high‑performance environment

What you can bring to our team:

• Experience in digital product management in a customer focussed product team
• Strong analytical skills with the ability to interpret data, draw insights, and make data‑informed decisions
• An outcome‑driven approach, able to tell us how you’ve driven measurable improvements in product performance
• Excellent relationship‑building and communication skills – able to influence, inspire and collaborate at every level across multiple teams
• Be well‑versed across the agile and digital space, have experience motivating and leading cross‑functional teams.
• A commercial and strategic awareness, applying a pragmatic, data‑led mindset to everything you do
• Flexible and resilient in approach, willing to change and adapt plans quickly based on new information
• A collaborative leadership style - known for mentoring & influencing others across your squad and the wider product community
• The use of AI‑driven tools to uncover insights and enhance decision‑making
• Passion for customer research and a solid grasp of both qualitative and quantitative discovery techniques

Everyone’s career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you’re encouraged to apply so that we can discover your unique talents!

How we hire for this role

We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you’ve applied for, you’ll enter our hiring process as follows:

• Initial call; A short conversation with our team to find out more about you
• Interview; A deeper dive into your experience and your approach
• Presentation; You’ll share your thinking around a product challenge with a wider group, demonstrating your technical understanding

Cultivating a diverse and inclusive culture is paramount for us.

Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via [e-mail].

Applications close: Monday 22nd December 2025

Why choose Holiday Extras?

We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We’re on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers’ ordinary trips into extraordinarily good times.

At Holiday Extras, we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we’re proud to offer a world of benefits designed to enhance your lifestyle and well‑being. By joining our team, you’ll feel supported and rewarded every day. Learn more about our culture and benefits.

• Time is precious: 25 days annual leave (+BH’s), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
• Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
• Road to well‑being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
• Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva.
• Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
• Plan ahead: Income protection, Critical illness cover and Life assurance