Senior Process & Performance Lead - Flexible (Public Sector)

Sheffield City Council HQ; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working opportunities

Generous holiday entitlement

Professional development

Job summary

Sheffield City Council is seeking a Process & Performance Monitoring Senior Support Officer to support the Highway Maintenance Service's performance, governance and financial management. You will develop monitoring procedures, manage financial processes, and provide analytical reporting to inform decision-making.

The role requires strong organisational skills, experience in contract management and performance monitoring, and the ability to work across teams in a busy public sector

Qualifications

• Experience supporting contract management and performance monitoring activities.
• Experience working with budgets, expenditure monitoring and reporting.
• Strong analytical skills and ability to interpret complex information.
• Experience preparing reports, briefings and performance information for diverse audiences.
• Excellent organisational skills and ability to manage competing priorities.
• Good understanding of procurement, contract management and performance management principles.
• Strong interpersonal and communication skills with stakeholders.
• Experience delivering customer service.
• Experience working collaboratively across teams and services.
• Good ICT skills with spreadsheets, databases and MIS.
• Ability to work independently while contributing to a team.
• Understanding of local government or infrastructure contracts is advantageous.
• Professional qualification or working towards one is desirable.

Responsibilities

• Develop and maintain performance monitoring procedures, systems and reporting processes.
• Monitor contract and service performance with timely reporting of key information.
• Support budgets, expenditure monitoring and financial processes.
• Gather, analyse and present financial and operational information for decision-making.
• Prepare reports, briefings and performance data for diverse audiences.
• Support contract governance activities including reviews and risk management.
• Collaborate with technical, operational and strategic contract management teams.
• Respond to customer enquiries, complaints and information requests.
• Maintain systems and processes supporting service delivery and contractual obligations.
• Assist with non-core works and associated programmes.
• Contribute to service improvement initiatives and new procedures.

Skills

Contract management

Performance monitoring

Financial reporting

Analytical thinking

Report preparation

Prioritisation

Stakeholder engagement

Customer service

Team collaboration

ICT skills

Independent worker

Procurement understanding

Education

Professional qualification

Tools

Excel

Databases

Management Information Systems

Job description

Sheffield City Council is seeking a Process & Performance Monitoring Senior Support Officer to support the Highway Maintenance Service's performance, governance and financial management. You will develop monitoring procedures, manage financial processes, and provide analytical reporting to inform decision-making.

The role requires strong organisational skills, experience in contract management and performance monitoring, and the ability to work across teams in a busy public sector