Process & Performance Monitoring Senior Support Officer

Westfield Secondary School; Sheffield; Sur place; GBP 30 000 - 42 000; Plein temps

Résumé du poste

Sheffield City Council is seeking a Process & Performance Monitoring Senior Support Officer to support the City’s Highway Maintenance Service and major contracts.

You will develop and maintain performance monitoring systems, monitor contract performance, support budgets and financial processes, and present information to inform decisions. Strong analytical and organisational skills are essential for cross-team collaboration and service improvement.

Qualifications

• Experience supporting contract management and performance monitoring.
• Experience working with financial processes, budgets, expenditure monitoring and reporting.
• Strong analytical skills with the ability to interpret complex information and identify trends.
• Experience preparing reports and performance information for diverse audiences.

Responsabilités

• Develop and maintain performance monitoring procedures, systems, and reporting processes.
• Monitor contract and service performance, ensuring accurate and timely reporting of key information.
• Support the management and monitoring of budgets, expenditure and financial processes.
• Gather, analyse, and present financial and operational information to support informed decision-making.
• Prepare reports, briefings, benchmarking information, and performance data for diverse audiences.
• Support contract governance activities including reviews, health checks, risk management and performance meetings.
• Work closely with technical, operational and strategic contract management teams.
• Respond to customer enquiries, complaints and FOI requests.
• Maintain systems and processes that support service delivery and contractual compliance.
• Assist with non-core works and associated programmes.
• Contribute to service improvement initiatives and new processes.

Connaissances

Contract monitoring

Budget reporting

Data analysis

Performance reporting

Stakeholder engagement

Organisational skills

Problem solving

Procurement basics

FOI handling

Attention to detail

Formation

Professional qualification

Outils

MS Excel

Databases

MIS reporting systems

Description du poste

Are you highly organised, analytical, and passionate about improving service performance? We are looking for a Process & Performance Monitoring Senior Support Officer to play a key role in supporting the effective management and monitoring of Sheffield's Highway Maintenance Service and its major contracts.

This is an exciting opportunity to contribute to the performance, governance, and financial management of one of the city's largest infrastructure contracts, ensuring services are delivered efficiently, transparently, and in line with contractual requirements and best practice.

About The Role

As a Process & Performance Monitoring Senior Support Officer, you will support the Operational Process Team in developing, implementing, and maintaining performance monitoring systems, procedures, and reporting arrangements that underpin the successful delivery of highway maintenance services.

• Develop and maintain performance monitoring procedures, systems, and reporting processes
• Monitor contract and service performance, ensuring accurate and timely reporting of key information
• Support the management and monitoring of budgets, expenditure, and financial processes
• Gather, analyse, and present financial and operational information to support informed decision‑making
• Prepare reports, briefings, benchmarking information, and performance data for a range of audiences
• Support contract governance activities including reviews, health checks, risk management and performance meetings
• Work closely with technical, operational and strategic contract management teams
• Support the team in responding to customer enquiries, complaints and formal requests for information (e.g. requests under the Freedom of Information Act)
• Help maintain systems and processes that support effective service delivery and compliance with contractual obligations
• Assist with the management and monitoring of non‑core works and associated programmes
• Contribute to service improvement initiatives and the development of new processes and procedures

You will play an important role in ensuring that performance information is robust, financial controls are effective, and service delivery remains focused on achieving value for money and continuous improvement.

About You

We are looking fo r a motivated and detail‑focused professional who brings:

• Experience supporting contract management and performance monitoring activities
• Experience working with financial processes, budgets, expenditure monitoring and reporting
• Strong analytical skills with the ability to interpret complex information and identify trends
• Experience preparing reports, briefings and performance information for diverse audiences
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines
• Good understanding of procurement, contract management and performance management principles
• Strong interpersonal and communication skills, with the ability to work effectively with a wide range of stakeholders
• Experience of delivering excellent customer service
• Experience working collaboratively across teams and services
• Good ICT skills, including experience of using spreadsheets, databases and management information systems
• Ability to work independently whilst contributing effectively as part of a team
• An understanding of local government, public sector services or infrastructure contracts would be advantageous
• A professional qualification, or working towards one, would be desirable

You will be a proactive problem‑solver with a positive approach to work, capable of managing detailed information whilst maintaining a focus on service improvement and delivery outcomes.

Why Join Us?

• Be part of a high‑profile Highway Maintenance Service that supports the city's transport infrastructure
• Work closely with experienced professionals across contract management, finance and technical disciplines
• Opportunity to contribute to strategic service improvement and performance management
• Develop valuable experience in contract, financial and performance monitoring within a large public sector environment
• Access to professional development and learning opportunities
• Flexible and supportive working environment
• Opportunity to make a real difference in delivering services for the people of Sheffield

We are investing in our workforce and are promoting opportunities to our under‑represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.