Process & Performance Monitoring Senior Support Officer

Sheffield City Council HQ; Sheffield; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working opportunities

Generous holiday entitlement

Professional development

Descripción de la vacante

Sheffield City Council is seeking a Process & Performance Monitoring Senior Support Officer to support the Highway Maintenance Service's performance, governance and financial management. You will develop monitoring procedures, manage financial processes, and provide analytical reporting to inform decision-making.

The role requires strong organisational skills, experience in contract management and performance monitoring, and the ability to work across teams in a busy public sector

Formación

• Experience supporting contract management and performance monitoring activities.
• Experience working with budgets, expenditure monitoring and reporting.
• Strong analytical skills and ability to interpret complex information.
• Experience preparing reports, briefings and performance information for diverse audiences.
• Excellent organisational skills and ability to manage competing priorities.
• Good understanding of procurement, contract management and performance management principles.
• Strong interpersonal and communication skills with stakeholders.
• Experience delivering customer service.
• Experience working collaboratively across teams and services.
• Good ICT skills with spreadsheets, databases and MIS.
• Ability to work independently while contributing to a team.
• Understanding of local government or infrastructure contracts is advantageous.
• Professional qualification or working towards one is desirable.

Responsabilidades

• Develop and maintain performance monitoring procedures, systems and reporting processes.
• Monitor contract and service performance with timely reporting of key information.
• Support budgets, expenditure monitoring and financial processes.
• Gather, analyse and present financial and operational information for decision-making.
• Prepare reports, briefings and performance data for diverse audiences.
• Support contract governance activities including reviews and risk management.
• Collaborate with technical, operational and strategic contract management teams.
• Respond to customer enquiries, complaints and information requests.
• Maintain systems and processes supporting service delivery and contractual obligations.
• Assist with non-core works and associated programmes.
• Contribute to service improvement initiatives and new procedures.

Conocimientos

Contract management

Performance monitoring

Financial reporting

Analytical thinking

Report preparation

Prioritisation

Stakeholder engagement

Customer service

Team collaboration

ICT skills

Independent worker

Procurement understanding

Educación

Professional qualification

Herramientas

Excel

Databases

Management Information Systems

Descripción del empleo

Are you highly organised, analytical, and passionate about improving service performance? We are looking for a Process & Performance Monitoring Senior Support Officer to play a key role in supporting the effective management and monitoring of Sheffield's Highway Maintenance Service and its major contracts.

This is an exciting opportunity to contribute to the performance, governance, and financial management of one of the city's largest infrastructure contracts, ensuring services are delivered efficiently, transparently, and in line with contractual requirements and best practice.

About the Role

As a Process & Performance Monitoring Senior Support Officer, you will support the Operational Process Team in developing, implementing, and maintaining performance monitoring systems, procedures, and reporting arrangements that underpin the successful delivery of highway maintenance services.

You will:

• Develop and maintain performance monitoring procedures, systems, and reporting processes
• Monitor contract and service performance, ensuring accurate and timely reporting of key information
• Support the management and monitoring of budgets, expenditure, and financial processes
• Gather, analyse, and present financial and operational information to support informed decision-making
• Prepare reports, briefings, benchmarking information, and performance data for a range of audiences
• Support contract governance activities including reviews, health checks, risk management and performance meetings
• Work closely with technical, operational and strategic contract management teams
• Support the team in responding to customer enquiries, complaints and formal requests for information (e.g. requests under the Freedom of Information Act)
• Help maintain systems and processes that support effective service delivery and compliance with contractual obligations
• Assist with the management and monitoring of non-core works and associated programmes
• Contribute to service improvement initiatives and the development of new processes and procedures

You will play an important role in ensuring that performance information is robust, financial controls are effective, and service delivery remains focused on achieving value for money and continuous improvement.

About You

We are looking fo r a motivated and detail-focused professional who brings:

• Experience supporting contract management and performance monitoring activities
• Experience working with financial processes, budgets, expenditure monitoring and reporting
• Strong analytical skills with the ability to interpret complex information and identify trends
• Experience preparing reports, briefings and performance information for diverse audiences
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines
• Good understanding of procurement, contract management and performance management principles
• Strong interpersonal and communication skills, with the ability to work effectively with a wide range of stakeholders
• Experience of delivering excellent customer service
• Experience working collaboratively across teams and services
• Good ICT skills, including experience of using spreadsheets, databases and management information systems
• Ability to work independently whilst contributing effectively as part of a team
• An understanding of local government, public sector services or infrastructure contracts would be advantageous
• A professional qualification, or working towards one, would be desirable

You will be a proactive problem-solver with a positive approach to work, capable of managing detailed information whilst maintaining a focus on service improvement and delivery outcomes.

Why Join Us?

• Be part of a high-profile Highway Maintenance Service that supports the city's transport infrastructure
• Work closely with experienced professionals across contract management, finance and technical disciplines
• Opportunity to contribute to strategic service improvement and performance management
• Develop valuable experience in contract, financial and performance monitoring within a large public sector environment
• Access to professional development and learning opportunities
• Flexible and supportive working environment
• Opportunity to make a real difference in delivering services for the people of Sheffield

Apply Now

If you are looking for an opportunity to use your analytical, organisational and performance monitoring skills to support the delivery of critical highway maintenance services, we would love to hear from you.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.