Senior Platform Architect

ServiceNow; Staines-upon-Thames; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Platform Architect to lead customer engagements and build solutions on the ServiceNow Platform. This pivotal role involves collaborating with executive teams and guiding organizations through their digital transformation journeys. You will leverage your extensive experience in AI integration, enterprise architecture, and management consulting to ensure successful outcomes. Join a forward-thinking company that values innovation and empowers its employees to drive impactful change. This role offers a unique opportunity to shape the future of work by providing strategic architectural guidance and fostering strong relationships with clients.

Qualifications

• 8+ years of experience in professional services or equivalent.
• Management consulting experience and enterprise architecture knowledge.

Responsibilities

• Guide customers in establishing a technical foundation and designing solutions.
• Engage with customers to translate business goals into outcomes.

Skills

AI Integration

Problem Solving

Creativity

Management Consulting

Enterprise Architecture

Cloud Application Technology

Industry Domain Expertise

Education

Bachelor's Degree or Equivalent Experience

Tools

ServiceNow Platform

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of architectural knowledge across multiple workflows.
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• Creativity with comfort running programs independently within a "startup paced" environment
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• ServiceNow certifications in aligned workflow
• Ability to travel
• Right to work in the UK