Senior Planner: Lead Repairs Scheduling & Team Growth

Mears Group PLC; Holt; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

Pension contribution (5% employee, 3%/

25 days annual leave

Enhanced family policies

Employee Assistance Programme

Discounts & rewards

Volunteer days

Cycle to Work

Share save scheme

Recognition and long service awards

Job summary

Mears Group PLC is seeking an experienced Senior Planner to lead the responsive repairs planning function from our Birmingham branch. You will ensure efficient scheduling of repairs and maintenance, allocate operatives and subcontractors, and support the planning team to drive service performance while keeping customer satisfaction at the forefront.

You will collaborate with Supervisors, Managers, Administrators, and Contractors to optimise workloads, manage emergencies, and uphold compliance

Qualifications

• Proven experience in a Planning or Senior Planning role within repairs, maintenance, housing, facilities management, or similar.
• Experience leading, mentoring, or supporting a planning or scheduling team.
• GCSEs (or equivalent) in English and Maths.
• Strong knowledge of scheduling and workforce planning processes.
• Experience using job management, workforce scheduling, and appointment booking systems.
• Ability to analyse performance data and use reporting tools to drive service improvements.
• Excellent organisational, prioritisation, and communication skills.
• Ability to work effectively in a fast-paced and pressurised environment.

Responsibilities

• Lead and support a team of planners to ensure repairs and maintenance appointments are scheduled efficiently.
• Manage the allocation of operatives and subcontractors to maximise productivity and meet service objectives.
• Monitor and review daily work schedules, ensuring appointments, follow-on works, and overdue jobs are effectively managed.
• Act as the key point of escalation for complex scheduling and resource planning issues, including emergencies such as block outages.
• Produce and analyse performance reports to monitor KPIs, productivity, and service delivery targets.
• Work closely with Supervisors, Managers, Administrators, and Contractors to ensure a seamless customer journey.
• Support workforce planning by identifying resource gaps, capacity challenges, and opportunities for improvement.
• Ensure scheduling systems, PDAs, and job management tools are updated accurately and utilised effectively.
• Prioritise emergency and urgent repairs to minimise disruption and deliver excellent customer service.
• Maintain accurate records and documentation to support compliance and audit requirements.
• Provide coaching, guidance, and training to planners, promoting best practice across the team.
• Support continuous improvement initiatives to enhance planning processes, operational efficiency, and customer outcomes.
• Ensure all activities are carried out in accordance with company policies and Health & Safety requirements.

Skills

Leadership

Scheduling experience

Customer service

Communication

Problem solving

Education

GCSE English & Maths

Tools

Job management software

ICT appointment tools

Job description

Mears Group PLC is seeking an experienced Senior Planner to lead the responsive repairs planning function from our Birmingham branch. You will ensure efficient scheduling of repairs and maintenance, allocate operatives and subcontractors, and support the planning team to drive service performance while keeping customer satisfaction at the forefront.

You will collaborate with Supervisors, Managers, Administrators, and Contractors to optimise workloads, manage emergencies, and uphold compliance