Proactive Repairs Scheduler

Mears Group PLC; Cambridge, Cottenham; On-site; GBP 27,877 - 34,072; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Leading pension scheme

Annual Mears Fun Day

Volunteering Leave

Staff rewards program

Family friendly policies

Job summary

Mears Group PLC in Cambridge is seeking a Planner to join our repairs team. You will schedule operatives and subcontractors, track daily progress and priorities to ensure timely repairs, and liaise with residents and colleagues to maintain service quality.

This full-time role requires organised, proactive candidates with IT skills and experience in fast-paced environments. The position offers a stable salary and a focus on delivering customer-focused repairs services.

Qualifications

• Experience in the role with similar duties.
• GCSE English and Maths.
• Experience in fast-paced, high-pressure environment.
• Strong IT skills with scheduling systems.
• Excellent time management, organisational, and communication skills.
• A customer-first approach.
• Knowledge of repairs and maintenance processes.
• Experience scheduling multi-trade repairs using an ICT appointing tool.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-ons, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required

Skills

Strong IT skills

Time management

Organisational skills

Communication skills

Customer-focused

Education

GCSE English & Maths

Tools

ICT appointing tool

Job description

Mears Group PLC in Cambridge is seeking a Planner to join our repairs team. You will schedule operatives and subcontractors, track daily progress and priorities to ensure timely repairs, and liaise with residents and colleagues to maintain service quality.

This full-time role requires organised, proactive candidates with IT skills and experience in fast-paced environments. The position offers a stable salary and a focus on delivering customer-focused repairs services.