Senior Personal Banker — Digital Banking & Financial Health

NatWest Group; Watford; On-site; GBP 28,000 - 33,000; Full time

Job summary

A major financial institution in Watford is seeking a Senior Personal Banker to support customers with their banking needs across digital channels and in branch. The role offers a competitive salary starting at £28,050 pro rata and a range of flexible benefits, including 36 days of holiday. Candidates should have excellent customer service experience, strong communication skills, and a passion for helping customers improve their financial decisions. A comprehensive training programme is provided to aid career development.

Benefits

Flexible reward programme

36 days annual leave

Contribution to retirement fund

Qualifications

• Proven experience in a customer service environment, driving customer satisfaction.
• Ability to coach team members to foster customer relationships.
• Excellent interpersonal skills with a genuine interest in customer service.

Responsibilities

• Support customers through video banking and in-branch visits.
• Conduct Financial Health Checks and review customer accounts.
• Identify products and services to meet customer needs.
• Make outbound care calls to strengthen customer relationships.

Skills

Customer service experience

Ability to work under pressure

Excellent communication skills

Planning and organizational skills

Building rapport with customers

Job description

A major financial institution in Watford is seeking a Senior Personal Banker to support customers with their banking needs across digital channels and in branch. The role offers a competitive salary starting at £28,050 pro rata and a range of flexible benefits, including 36 days of holiday. Candidates should have excellent customer service experience, strong communication skills, and a passion for helping customers improve their financial decisions. A comprehensive training programme is provided to aid career development.